Service Delivery Executive

3 weeks ago


Jacksonville, Florida, United States Control Southern Full time
About the Role

We are seeking an experienced Service Delivery Executive to join our team at Control Southern. As a key member of our organization, you will be responsible for ensuring that our customers receive exceptional service delivery across all aspects of our business.

Main Responsibilities:
  • Lead the development and implementation of service delivery strategies that meet or exceed customer expectations.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and develop strategies for increasing customer satisfaction.
  • Analyze and troubleshoot complex service delivery issues to ensure seamless execution.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 5 years of experience in service delivery, with a focus on customer-facing roles.
  • Proven track record of delivering exceptional customer service experiences that meet or exceed customer expectations.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Salary: $100,000 - $125,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.



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