Wellness Coach
2 weeks ago
Join the YMCA of Northwest North Carolina team as a Wellness Coach and play a vital role in promoting healthy lifestyles and well-being in our community.
Job Summary:The Wellness Coach is responsible for increasing membership growth and retention by building authentic personal relationships with members, volunteers, and coworkers. This role requires a strong understanding of wellness principles and the ability to motivate and educate members in leading healthy lifestyles.
Key Responsibilities:- Perform new member uFit sessions in accordance with YMCA of Northwest North Carolina protocol, including instructing members in training procedures and exercise techniques.
- Provide individual supervision and encouragement during new members' uFit sessions.
- Track new members in their wellness program and schedule follow-up appointments.
- Assist all members on equipment, answering questions and demonstrating proper use.
- Ensure health/medical consent forms are properly completed prior to scheduled appointments and ask members about any health concerns related to exercise program recommendations.
- Remain alert to the overall activity in the wellness center, enforcing wellness center policies and guidelines.
- Maintain a clean and safe exercise environment, including eliminating floor clutter, wiping down equipment, and organizing weights to reduce potential hazards.
- Report equipment problems to the Wellness Director and place out-of-service signs according to YMCA of Northwest North Carolina protocol.
- Know and follow YMCA of Northwest North Carolina and facility-specific risk management and emergency procedures.
- Refrain from endorsing or encouraging unproven fad regimens, diagnosing injuries, offering medical advice, and dispensing or endorsing commercial health products.
- Communicate daily with the Member Experience Representative regarding new member uFit appointments, schedule new member uFit appointments, and determine next steps to reschedule missed appointments.
- High school diploma or general education degree (GED) required; college degree preferred (exercise science, physical education, exercise psychology, or related field); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Computer skills and the ability to learn appropriate computer programs related to the position.
- Ability to lift 50 pounds.
- Excellent customer service skills.
- Strong member engagement skills, outgoing personality, and a desire to be helpful to others.
- Must be able to stand for the majority of the shift.
- Current certification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hire.
- Other YMCA-required training and certifications, as applicable.
This role requires standing or walking for the majority of the four-hour shift, frequent pushing, pulling, balancing, bending, twisting, squatting, kneeling, and reaching. The employee must frequently lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds.
The employee is regularly required to see, hear, and talk. The employee is frequently exposed to moving parts of exercise equipment and cleaning supplies (chemicals) for wiping down exercise equipment.
The work environment includes the wellness center, with some possible outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines.
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