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Asset Protection Specialist

1 month ago

Brooklyn, New York, United States Carter's Full time
Job Summary:

As an Asset Protection Specialist at Carter's, you will play a critical role in protecting our brand and ensuring the integrity of our operations. You will be responsible for supporting shrink reduction initiatives, training store teams on customer service behaviors and asset protection tools, and identifying and communicating external theft trends. You will also build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources. Additionally, you will assist with prosecuting known theft incidents through timely response and proactive case building.

Key Responsibilities:

* Support shrink reducing initiatives, including safety, security, theft, and operational loss
* Train store team on customer service behaviors and asset protection tools, resources, and reporting
* Identify, track, and communicate external theft trends, causes, and resolutions
* Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources
* Assist with prosecuting known theft incident through timely response and proactive case building, including mandated court appearances
* Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits
* Become a product and brand expert of Carters, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14

Requirements:

* A positive and solutions-oriented mindset
* Demonstrated customer service/engagement skills, including deescalating customer incidents
* Effective and professional verbal and written communication skills
* The ability to manage and prioritize multiple tasks at once

What We Offer:

* Schedules that fit your life
* Benefits and perks that make life better, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
* Advance You Program helps earn a GED or a bachelors degree tuition-free or learn English as a second language
* The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.

Why Carter's:

* We're a company that values our employees and provides opportunities for growth and development
* We're committed to creating a diverse and inclusive environment where everyone feels welcome and valued
* We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth

How to Apply:

Apply through our website or through the Internal Career Link within the My Career & Performance app in Workday. Please note that this job description is not all-inclusive, and the duties described may be changed or reassigned at the discretion of management. Carter's is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.