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Senior Intapp Applications Engineer

1 month ago

Chicago, Illinois, United States Request Technology, LLC Full time

About the Role:

We are seeking a highly skilled Senior Intapp Applications Engineer to join our team at Request Technology, LLC. The successful candidate will be responsible for designing, supporting, and operating our Intapp Walls, Open Intake, Conflicts, and Terms platforms.

Key Responsibilities:

  • Provide Level 3 operational or systematic support and maintenance for our Intapp product platform and other Firm applications.
  • Evaluate and implement third-party cloud solutions and features based on business needs.
  • Gather requirements, design, develop, test, and implement high-quality, user-friendly solutions to meet our goals and strategic objectives.
  • Solve or recommend solutions for complex issues and problems.
  • Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions.
  • Develop and maintain procedural and configuration documentation for administered systems.
  • Build and maintain strong relationships with vendors and vendor developers, guiding them through our technology, security, and risk best practices to enhance and develop their products.
  • Serve as the technical SME for Intapp product platform and any other applications in scope.
  • Testing and deploying application solutions using various cloud platforms and technologies.
  • Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid, and on-premises environments.
  • Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems.
  • Providing technical support and guidance to other teams and stakeholders.
  • Collaborate with professionals at all levels of the organization.
  • Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users.
  • Adhere to our IT Service Delivery standards and Change Control processes.
  • Develop and maintain troubleshooting and configuration documentation for administered systems.
  • Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team.

Requirements:

  • The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten years' experience of application support/configuration for Intapp related products in a large, global professional services firm.
  • 2+ years with Cloud technologies (Azure preferred)
  • The ideal candidate must have good judgment, problem-solving, oral, written, and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands.
  • Experience with SQL, including stored procedures, functions, and triggers is required.
  • Proactive in escalating issues and pulling in support from other technical experts as required.
  • Ability to train and guide junior software developers/analysts.
  • Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment.
  • Staying updated with the latest trend and developments in Salesforce and the cloud
  • Must be a self-starter and able to work independently with little direction/supervision.
  • Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc.
  • Strong problem-solving, analytical, and communication skills

Technologies:

  • Intapp Platform Products – Walls, Intake, Conflicts, Terms, Workspaces
  • Microsoft Azure
  • Microsoft SQL Server
  • Microsoft SQL Server Reporting Services
  • Microsoft Active Directory
  • Microsoft Internet Information Services
  • Windows Server and Desktop operating system environments