Senior Intapp Applications Engineer

7 days ago

Chicago, Illinois, United States Request Technology, LLC Full time
Job Description

We are seeking a highly skilled Senior Intapp Applications Engineer to join our team at Request Technology, LLC. The ideal candidate will have a strong background in application support and configuration for Intapp related products in a large, global professional services firm.

Key Responsibilities:

  • Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable).
  • Evaluate and implement third-party cloud solutions and/or features based on the business needs.
  • Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives.
  • Solve or recommend solutions for complex issues and problems.
  • Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions.
  • Develop and maintain procedural and configuration documentation for administered systems.
  • The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments.
  • Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products.
  • Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope.
  • Testing, and deploying application solutions using various cloud platforms and technologies.
  • Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments.
  • Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems.
  • Providing technical support and guidance to other teams and stakeholders.
  • Collaborate with professionals at all levels of the organization.
  • Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users.
  • Adhere to the Firm's IT Service Delivery standards and Change Control processes.
  • Develop and maintain troubleshooting and configuration documentation for administered systems.
  • Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team.

Qualifications:

  • The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years' experience of application support/configuration for Intapp related products in a large, global professional services firm.
  • 2+ years with Cloud technologies (Azure preferred)
  • The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands.
  • Experience with SQL, including stored procedures, functions and triggers is required.
  • Proactive in escalating issues and pulling in support from other technical experts as required.
  • Ability to train and guide junior software developers/analysts.
  • Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment.
  • Staying updated with the latest trend and developments in Salesforce and the cloud
  • Must be a self-starter and able to work independently with little direction/supervision.
  • Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc.
  • Strong problem-solving, analytical, and communication skills

Technologies:

  • Intapp Platform Products – Walls, Intake, Conflicts, Terms, Workspaces
  • Microsoft Azure
  • Microsoft SQL Server
  • Microsoft SQL Server Reporting Services
  • Microsoft Active Directory
  • Microsoft Internet Information Services
  • Windows Server and Desktop operating system environments

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