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Administrative Support Specialist
2 months ago
The Administrative Assistant plays a vital role in supporting the health center team, ensuring seamless operations and exceptional patient experiences. This role is responsible for providing administrative support, including scheduling, greeting, and directing patients, billing, and various other administrative duties.
Key Responsibilities- Scheduling and Coordination: Schedules all appointments for the health center, ensuring timely and efficient use of resources.
- Patient Experience: Greets patients and visitors with a warm, friendly manner, directing them as appropriate to ensure a positive experience.
- Communication and Customer Service: Answers all incoming calls for the health center, handles billing and payment, and communicates via phone, email, and other systems regarding patient inquiries, concerns, or escalations.
- Administrative Support: Provides administrative support, including data entry, filing, and other tasks as needed.
- Education: High School Diploma or equivalent required.
- Certifications: Current BLS certification through American Heart Association valid for at least 90 days after start date.
- Experience: 0-3+ years relevant experience; previous administrative experience preferred.
- Skills: Exceptional customer service and communication skills, proficiency in MS Office (Word, PowerPoint, Excel), and experience in a clinical setting preferred.
- This role primarily operates in a professional medical office environment.
- The physical demands to perform the essential functions of this job include effective communication, mobility, ability to operate office equipment, and travel intermittently throughout the day.
- Must be able to remain in a stationary position at their work area for prolonged periods of time.
- Employee will occasionally be required to lift office products and supplies up to 25-30 pounds.
