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Safety and Compliance Analyst II

2 months ago

Boston, Massachusetts, United States DigitalOcean Full time
Key Responsibilities:
  • Creating and managing protocols that uphold DigitalOcean's Acceptable Use Policy, addressing reports related to copyright, trademark, privacy, data protection, child safety, and various compliance matters.
  • Evaluating legal claims, content disputes, and takedown requests by engaging with reporters and assisting legitimate customers in reinstating their access to the platform.
  • Conducting customer investigations and prioritizing corporate alerts in a transparent manner to mitigate the effects of malicious actors online.
  • Collaborating with local and international authorities to ensure that court orders, subpoenas, and customer data requests meet legal standards, jurisdictional requirements, and protect customer privacy.
  • Identifying patterns in content misuse, updating leadership on the severity of issues, and advocating for necessary product modifications to avert future incidents.
  • Designing and implementing organization-wide initiatives that enhance operational efficiency and quality while minimizing legal exposure for the company.
  • Partnering with the Legal team to formulate guidelines and playbooks for our operational, product, sales, and engineering teams.
  • Serving as the primary contact for incident management and customer escalations, while providing data support for critical situations.
  • Fostering strong relationships with technical teams across engineering and infrastructure divisions.
  • Gaining a comprehensive understanding of DigitalOcean's production environment, from applications to infrastructure, and staying informed about significant changes and future plans.
  • Mentoring and guiding other skilled security professionals across application, information, and infrastructure security.

Expectations:

  • A minimum of 3 years of experience in Trust and Safety, Law Enforcement Response, Emergency Response, Compliance, Privacy, or Risk Management.
  • Strong analytical, troubleshooting, and problem-solving capabilities.
  • Expertise in Law Enforcement Response or intellectual property law, with a solid understanding of relevant processes, policies, and customer implications.
  • Proficient in assessing legal adequacy, validating claims, identifying harmful patterns, and assisting customers in promptly removing objectionable content.
  • Familiarity with Unix/Linux operating systems and command-line interfaces.
  • Innovative problem-solving abilities, utilizing past experiences as references rather than strict rules.
  • A genuine curiosity and self-drive to tackle complex tasks and navigate security challenges at scale, both reactively and proactively.
  • A commitment to security and the well-being of employees, customers, and the online community.
  • Excellent written and verbal communication skills, including technical writing, presentations, coaching, and mentoring.
  • Ability to give and receive clear, direct, and constructive feedback for ongoing improvement.

Preferred Qualifications:

  • JD, Law Degree, or equivalent.
  • Proficiency in coding, scripting, or automating problem-solving processes (Python, Bash, Go, SQL).
  • Data analysis skills, including knowledge of relational databases, structured query languages, logging systems, and data visualization tools (e.g., Looker, Grafana).
  • Experience in troubleshooting, investigations, alert triage, or incident response in a technical role.
  • Understanding of software, systems, and networking; familiarity with distributed computing, virtualization, databases, operating systems, and cloud technologies.
  • Knowledge of TCP/IP concepts, network application protocols, and database structures.

Why DigitalOcean?

  • Commitment to Excellence: Be part of a leading technology firm dedicated to simplifying cloud computing, empowering builders to focus on innovative software development.
  • Career Growth: At DigitalOcean, you will have the opportunity to work alongside some of the brightest minds in the industry, with resources available for continuous professional development.
  • Employee Well-being: We offer a competitive benefits package designed to support your overall health and well-being, tailored to meet diverse needs.
  • Employee Recognition: Competitive salary range based on market data and experience, with potential bonuses and equity compensation for eligible employees.
  • Diversity and Inclusion: We are an equal-opportunity employer, valuing diverse perspectives and backgrounds to strengthen our teams and enhance our products.