Engineering Operations Director

4 days ago

Raleigh, North Carolina, United States Jones Lang LaSalle Incorporated Full time
Position Summary

We are seeking an experienced Engineering Operations Director to join our Integrated Facility Management (IFM) team in one of our client's regional locations (Charlotte or Raleigh, NC; St Petersburg, FL; Cincinnati, OH; Indianapolis, IN). This individual will report to the account team's Senior Director of Operations and will directly support the IFM team.

The position will be responsible for defining and implementing engineering and technical operations processes for the facilities management team. This individual will utilize best practices by documenting and implementing processes and procedures into efficient and repeatable methods to deliver operational excellence. An emphasis will be placed on improving the overall client experience and timely response to concerns or needs of the client.

The Engineering Operations Director will demonstrate leadership, responsiveness, and creativity while overseeing ongoing improvement initiatives for creating consistent, efficient delivery of IFM scope of services. The role will drive client satisfaction, demonstrating value to the client with a focus on managing initiatives and process improvement efforts with responsiveness and urgency.

This individual will work hand-in-hand with our Operations Director and leverage organizational skills, problem-solving, and creative thinking to resolve escalated issues, drive continuous process improvement, and team development in a dynamic environment. There will be extensive interaction with both internal and external customers to ensure seamless delivery of our services while meeting JLL's goal to provide clients with the highest level of service available.

Key Responsibilities:
  • Provide operational leadership setting the accounts technical direction through matrix management of operations team, including Sr Facility Managers, Facility Managers, and Engineering responsible for operations and maintenance programs for all building/site types within JLL's managed portfolio.
  • Serve as Subject Matter Expert (SME) for engineering-related items and support Base Building and Critical Environments IFM teams as a trusted advisor.
  • Work with key stakeholders, business, and key technical leaders to align functional solutions and execute plans for programs, including data management, data governance, data quality, and strategy alignment, along with reporting and analytics.
  • Proactively manage assigned projects/programs to ensure milestones are achieved as planned, including proactively managing execution progress, managing communications, reporting status, managing resources, managing change, removing roadblocks, and resolving conflicts.

Requirements:

A Strong Background in engineering and facilities management is required, with experience in matrix management organization desirable.

Candidates Must Have:
  • Strong knowledge of Work Order or CMMS operating systems.
  • Advanced computer skills with emphasis on Excel and ability to analyze data.
  • Ability to identify areas for engineering improvement and lead initiatives to enhance engineering workflows, productivity, and efficiency.

Benefits

We prioritize the well-being and growth of our employees. Our comprehensive benefits package includes:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays

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