Engineering Director

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking an Engineering Director to join us in in one of our Client's regional locations (Charlotte or Raleigh, NC; St Petersburg, FL; Cincinnati, OH; Indianapolis, IN). This individual will report to the account team's Senior Director of Operations and will directly support an account-based Integrated Facility Management (IFM) team. The position will be responsible for defining and implementing engineering and technical operations processes for the facilities management team. This individual will utilize on best facilities management practices by documenting and implementing processes and procedures into efficient and repeatable methods to deliver best in class operational outcomes. An emphasis will be placed on improving the overall client experience as well as on positive and timely response to concerns or needs of the client. The Engineering Director will demonstrate leadership, responsiveness, and creativity while overseeing ongoing improvement initiatives for creating consistent, efficient and best in class delivery of our IFM scope of services. The role will drive client satisfaction, demonstrating value to the client with a focus by managing initiatives and process improvement efforts with responsiveness and urgency.The role will work hand-in-hand with our Operations Director and will be asked to leverage organizational skills, problem solving, and creative thinking to resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. There will be extensive interaction with both internal and external customers to ensure seamless delivery of our services while meeting JLL's goal to provide our clients with the highest level of client service available.Essential Functions:Provide operational leadership setting the accounts technical direction through matrix management of operations team, including Sr Facility Managers, Facility Managers and Engineering responsible for operations and maintenance programs for all building/site types within JLL's managed portfolio.Serve as Subject Matter Expert (SME) for engineering-related items and support our Base Building and Critical Environments IFM teams as a trusted advisor.Work with key stakeholders, business, and key technical leaders to help align functional solutions and execute a plan for programs including data management, data governance, data quality, and strategy alignment, along with reporting and analytics.Proactively manage assigned projects/programs to ensure milestones are achieved as planned including proactively managing execution progress, managing communications, reporting status, managing resources, managing change, removing roadblocks, and resolving conflicts.Responsible for ensuring the IFM team delivers the highest quality preventive maintenance program for all MEP assets based on industry and JLL best practices while maintaining strict adherence to budget requirements.Develop and implement innovative programs, processes and projects that aim to reduce short- and long-term operating costs and increase engineering productivity and focus on increasing the operational lifespan of assets.Identify areas for engineering improvement and lead initiatives to enhance engineering workflows, productivity, and efficiency.Detect systematic issues, process problems, and other risks and work with the appropriate colleagues to find resolutions.Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that includes preventive, predictive and reactive maintenance procedures.Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client.Represent JLL as the IFM SME in incident reviews, work scope definition for both our JLL and Client team, compliance alignment and risk oversight.Provide oversite for Corrigo Asset database ongoing maintenance. Management of Facility inspection programs that will provide facility condition assessment data that will feed the account Capital Budgeting process. Ensure data feeding Capital Asset Renewal dashboards is accurate and up to

the asset database to develop asset replacement information that can be utilized by the account team as well as business unit representatives to develop replacement

for the training program for on-account IFM resources that targets continued education, identification of areas requiring training and alignment with the JLL Engineering platform standards/ with team to ensure Work Order service levels, client communication requirements, and reliability KPIs and CPIs are met.Build successful relationships across the account, including regional and Center of Excellence, to ensure business requirements are understood and to promote confidence, forward planning and best practices - be a trusted advisor. Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices.Position requires limited domestic travel within the client account's portfolio.Required Knowledge, Skills and Abilities (KSA)Strong background in the Facility Management business and service delivery.Familiarity with critical system operations, standard operating procedures and industry standards with the management of MEP systems.Ability to effectively communicate engineering directives / initiatives over to an operations team.Ability to manage urgent matters with thought leadership, collective reasoning, and a leadership mentality.Managerial experience of direct and non-direct reports. Ability to get peers on board through vision sharing and trust.Demonstrated ability to develop successful relationships with and influence customers, both internal and external.Excellent verbal/written communication and presentation skills.Proven record of providing excellent internal and external customer service.Strong drive for results and

organizational, management, and supervisory skills.Experience in matrix management organization desirable.Knowledge of Work Order or CMMS operating systems.Advanced computer skills with emphasis on Excel and possess the ability to analyze

Responsibilities: Lead, manage and develop a professional, friendly, creative, energetic, and detail-oriented team of direct and indirect employees in the delivery of service excellence.Actively support an environment of teamwork, co-operation, performance excellence and personal success.Participate in performance management and personal development planning for members of the team. Prepares succession and growth plans.Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and ExcellenceMinimum Required Education & Experience:Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis.Minimum of 8 years industry experience either in the corporate environment, third party service provider or as a consultant.Experience in engineering and/or operations leadership roles, with a focus on process improvement, technical excellence and

track record in driving innovation and successful implementation of process

to adapt to a fast-paced and changing environment.Excellent communication, leadership, and interpersonal skills.Location:On-site -Charlotte, NC, Cincinnati, OH, Raleigh, NC, St. Petersburg, FLIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the tablePersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy

additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified.

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