Customer Service and Support Professional

3 weeks ago


Montgomery, Alabama, United States Cowin Equipment Company, Inc Full time
Role Overview
The Product Support Representative plays a critical role in ensuring the success of our customers by providing timely and efficient support for their equipment needs. This position involves working closely with customers to understand their requirements, sourcing parts and components, and implementing solutions to minimize downtime and optimize performance.

Responsibilities
- Collaborate with customers to identify parts requirements and develop customized solutions
- Source and procure parts and components from internal and external suppliers
- Coordinate with cross-functional teams to ensure timely delivery of parts and components
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams

Requirements
- Bachelor's degree in Business Administration, Marketing, or related field
- 3+ years experience in sales, marketing, or related field
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills

Compensation and Benefits
- Salary range: $70,000 - $90,000 per year
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development

What We Offer
- A dynamic and supportive work environment
- Opportunities for career advancement and professional growth
- Recognition and rewards for outstanding performance

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