Dental Customer Service Representative

3 weeks ago


Salt Lake, Utah, United States MicroDental Laboratories Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative at MicroDental Laboratories. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Support customers with their ordering needs, provide technical support, and communicate on new products and services
  • Collaborate with our sales and marketing team to attract new customers and drive business growth
  • Address client issues, such as quality concerns or delivery dates, in a timely and professional manner
  • Handle inbound and outbound calls from customers, providing solutions to their queries and concerns
  • Educate existing customers on our dental lab products and services, highlighting their benefits and value
  • Enter case data into our CPM software (Magic Touch laboratory software) with accuracy and efficiency
Requirements
  • Minimum of 1-2 years of experience as a Dental Assistant or Dental Hygienist
  • Knowledge of dental lab or dental products, materials, techniques, and terminology is a plus
  • Ability to enhance customer satisfaction and educate clients on product innovation and process modernization
  • Strong English communication skills, both verbal and written, to interact with customers via phone and email
  • Ability to organize and prioritize tasks, working effectively in a fast-paced environment
About Us

MicroDental Laboratories is a world-class, rapidly growing global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. Our focus on Quality, Value, and Legendary Customer Care drives our commitment to building strong relationships with our dentists and their team members.

We offer an excellent compensation plan with benefits, flexible working hours, career advancement opportunities, investments in the latest technology, and a focus on cosmetic, implant, and digital design for fixed prosthodontics.



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