Customer Service Representative

2 weeks ago


Baltimore, Maryland, United States Ram Supply Company Inc Full time
Job Title: Client Success ExecutiveJob Summary

We are seeking a highly motivated and customer-focused Client Success Executive to join our team at Ram Supply Company Inc. As a key member of our client service team, you will be responsible for providing exceptional support to our clients and driving business growth through effective account management.

Key Responsibilities
  • Manage accounts receivable and billing processes to ensure timely and accurate payments
  • Provide backup support to internal office team members during vacations and sickness
  • Respond to customer inquiries and direct them to relevant staff members
  • Assist Account Managers with client relationships and business development
  • Develop and implement internal procedures to improve office efficiency and effectiveness
Requirements
  • Proven work experience in an office environment with a customer service focus
  • Excellent communication and analytical skills
  • Strong organizational and time management skills
  • High School Degree required; College coursework or associate degree preferred
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Ability to self-check work for accuracy and meet deadlines
Preferred Qualifications
  • Restaurant management or restaurant experience
  • Prior use of a CRM (Salesforce, HubSpot, or Sage)
  • Multi-lingual (Spanish)
What We Offer

We offer a competitive salary of $22.00-$25.00 per hour, plus 50% company-paid health insurance after 60 days of employment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.



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