Trainer Specialist

2 weeks ago


Tyler, Texas, United States Christus Health Full time
Job Summary

The Credentialed Trainer I is a key member of our team, responsible for delivering high-quality training and support to end-users. This role requires strong organizational and communication skills, with the ability to work under minimal supervision and make decisions regarding own work on primarily routine cases.

Key Responsibilities
  • Plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record.
  • Collaborate with end-users and Principal Trainers to ensure build, training, and support is aligned with approved workflows.
  • Provide assistance in the maintenance of classroom information on online learning modules, ensuring accuracy and completeness.
  • Offer onsite end-user support through rounding, attending associate fairs, and other support activities.
  • Work with the provisioning team to ensure associates have completed the appropriate training before access is granted.
  • Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides.
  • Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately.
  • Complete job shadows, deliver training, support, and build confidence for end-users.
  • Function as an advocate for end-users by relaying issues or opportunities for improvement to Principal Trainers.
Requirements
  • High School diploma required; Associate degree preferred.
  • One+ year of experience with education, preferably in the healthcare industry.
  • Preferred experience with adult learners, in-person, and virtual training.
  • Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred.
  • Experience in instructional design, training, using Epic system.
  • Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred.
  • Experience with Microsoft Office suite, including Outlook, SharePoint, PowerPoint, and Word.
  • Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required.
  • Experience with any industry LMS (Learning Management System) is preferred.
  • Proven track-record of successfully delivering projects on time and within budget.
  • Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager).
  • Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager).
Work Schedule and Type

8AM - 5PM, Monday-Friday

Full-time


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