Retail Store Operations Manager

4 days ago


Grandville, Michigan, United States AT&T Full time

Job Title: Assistant Manager - Retail Store Operations

Job Summary:

As an Assistant Manager - Retail Store Operations, you will play a key role in overseeing the daily operations of our retail stores. You will work closely with the Store Manager to ensure that customers receive an exceptional experience with our products and services. Your leadership skills and retail knowledge will be essential in managing and developing a team, driving sales and service goals, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Partner with the Store Manager to oversee all aspects of store operations, including merchandising, product launches, and sales objectives.
  • Lead and develop a team of retail sales consultants to ensure they meet sales and service goals.
  • Provide excellent customer service and ensure that customers receive an exceptional experience with our products and services.
  • Collaborate with key stakeholders on initiatives beyond store walls.
  • Utilize professional expertise to solve problems and analyze issues.
  • Take initiative and strive to create results.

Requirements:

  • Three or more years of sales and/or customer experience in telecommunications or a related industry.
  • Prior management experience.
  • Excellent communication and leadership skills.
  • Well-developed planning, analytical, and problem-solving skills.
  • Familiarity with wireless terminology, industry trends, and AT&T mobility systems.

Benefits:

  • Competitive salary range: $45,300 - $67,900 + up to $18,000 in commissions yearly if all sales goals are met.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and holidays (at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Paid Caregiver Leave.
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement.
  • Disability Benefits (short term and long term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.

Working Conditions:

40 hours per week, regular schedule.

Location: USA: MI: Grandville: 3030 44th St: RET/RET

Equal Employment Opportunity: AT&T is an equal employment opportunity employer and will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, and local laws.



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