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Quality and Exit Strategy Manager
2 months ago
The Quality and Exit Strategy Manager plays a crucial role in ensuring the success of our shelter programs by overseeing data quality and providing support to the case management team. This position is responsible for maintaining accurate records and reports, collaborating with the Director of Shelter Case Management to track case management efforts, and establishing partnerships with community property owners and vendors.
Key Responsibilities- Data Quality and Management: Collaborate with the Director of Shelter Case Management to accurately track case management efforts in Efforts to Outcome (ETO) and End 2 End (E2E) systems, ensuring adherence to the Executive Office of Housing and Livable Communities' (EOHLC) Shelter Scope of Services.
- HomeBASE Applications: Submit HomeBASE applications in the E2E software, ensuring all required documentation is collected and accurate.
- Partnerships and Outreach: Establish partnerships with Regional Administrative Agencies to ensure a seamless application and approval process for shelter placements where families are accessing the HomeBASE benefit.
- Spreadsheet Management: Maintain accuracy in various spreadsheets and reports crucial to the success of case management operations.
- Resource Development: Develop and consistently update a comprehensive spreadsheet cataloging local property owners, ensuring a robust resource for the team's housing initiatives.
- Housing Initiatives: Establish relationships with local property owners and vendors to support the case management team with identifying available units for families' shelter exit.
- Research and Communication: Conduct thorough research and deliver concise and timely communication regarding open waitlists, housing lotteries, and additional housing opportunities to empower the case management team.
- Training and Development: Attend all EOHLC meetings and training, as needed, determined by the Director of Shelter Case Management.
- Regulatory Knowledge: Maintain a high level of familiarity with relevant housing laws and regulations, particularly those related to Fair Housing and Landlord-Tenant laws, to expertly navigate and advocate for clients when necessary.
- Education: High school diploma, GED or equivalent.
- Experience: 5 years' experience in the human service field, 2 years' experience working within the State's Family Emergency Assistance Shelter Program funded by EOHLC.
- Technical Skills: Proficient in Microsoft Office Applications, experience using Efforts to Outcomes (ETO) and End 2 End (E2E) systems.
- Soft Skills: Ability to demonstrate compassion and understanding of the needs of homeless families, strong and effective communication skills, ability to maintain a polite and professional demeanor, strong organizational skills, and experience in shelter, housing, housing stabilization, clinical service, trauma-informed care.
- Cultural Competency: Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds, and a prominent commitment to Diversity, Equity, and Inclusion.
- Prolonged Sitting: Prolonged periods of sitting at a desk and working on a computer.
- Lifting: Must be able to lift up to 15 pounds at times.
- Travel: Must be able to travel between sites.
