Customer Service Representative

5 days ago


Naugatuck, Connecticut, United States CT Pest Solutions Full time

Overview

At CT Pest Solutions, we're dedicated to protecting public health by providing exceptional pest and wildlife services. As a valued member of our team, you'll be responsible for delivering top-notch customer experiences while selling our services to commercial organizations and residential settings.

Estimated Salary: $44,000 - $54,000 per year

Job Description

We're seeking a reliable and motivated Customer Service/Inside Sales Representative to join our fast-growing team. In this role, you'll communicate with customers via phone, email, or in-person, providing information about our services and directing them to the appropriate department or person. You'll also be responsible for resolving customer complaints, receiving and delivering messages, and developing estimates/contracts for current or prospective customers.

Key Responsibilities:

  • Answering telephones and directing persons and/or telephone calls to the appropriate department or person.
  • Providing information about products and services over the phone.
  • Resolving customer complaints.
  • Receiving and delivering messages verbally and/or in writing.
  • Developing estimates/contracts for current or prospective customers.
  • Scheduling work orders and/or pest control jobs.
  • Entering work orders.
  • Collecting past-due receivables.
  • Compiling data, scanning, and filing.
  • Typing termite reports and Notice of Work Completion and/or Exclusion.
  • Operating computers, electronic calculators, fax machines, copiers, and any other equipment used to affect the efficient, timely operation of the branch.

Benefits:

  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Retirement plan

Requirements:

  • High school diploma or equivalent required
  • Valid driver's license
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Familiarity with CRM software and sales tools


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