Automotive Consultant

3 weeks ago


Orlando, Florida, United States Starling Chevrolet Full time

**Job Title:** Automotive Consultant

At Starling Chevrolet, we are seeking an experienced Automotive Consultant to join our team. As a key member of our sales department, you will be responsible for delivering exceptional customer experiences and driving sales growth.

**Estimated Salary:** $55,000 - $70,000 per year, depending on experience and qualifications.

Job Responsibilities:
  • Review Vehicle Inspections: Conduct thorough inspections of vehicles to identify areas for improvement and recommend necessary maintenance.
  • Answering Phone Calls: Respond promptly to customer inquiries and set appointments as needed.
  • Greeting Customers: Provide a warm welcome to customers and ensure their needs are met.
  • Obtaining Customer Information: Collect and document customer and vehicle information accurately.
  • Reporting Vehicle Symptoms: Clearly communicate any issues or concerns reported by customers to the service team.
  • Determining Maintenance Needs: Analyze vehicle history, age, and mileage to determine required maintenance.
  • Preparing Estimates: Create detailed estimates of labor and parts costs for customers.
  • Monitoring Progress: Track the status of each vehicle and update customers regularly.
  • Explaining Work Performed: Clearly explain all completed work and charges to customers.
  • Conduct Post-Repair Follow-up: Ensure customers are satisfied with the repair and address any concerns.
  • Resolve Customer Complaints: Address and resolve any customer complaints in a professional manner.

**Benefits Include:** Competitive salary, medical, dental, and vision coverage, paid vacation, and 401(k) matching.


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