Customer Service Representative

1 month ago


Jacksonville, Florida, United States Spherion Full time
Job Summary:

Spherion is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through inbound calls. Your primary goal will be to resolve customer complaints, answer questions, and provide information about our products and services.

Key Responsibilities:
  • Answer incoming calls from customers and respond to their inquiries in a professional and courteous manner.
  • Provide information about our products and services, and resolve customer complaints in a timely and effective manner.
  • Maintain accurate and up-to-date customer records, including account information and order history.
  • Process orders, forms, and applications in a timely and efficient manner.
  • Follow established communication procedures, guidelines, and policies to ensure exceptional customer service.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple calls simultaneously.
  • Strong problem-solving skills and ability to think critically.
  • Basic computer skills and knowledge of customer relationship management software.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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