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Client Care Representative

2 months ago

Newport News, Virginia, United States Ferguson Enterprises Full time
About the Role

Ferguson Enterprises is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our internal and external customers.

Key Responsibilities
  • Customer Relationship Management (CRM) System Utilization: Effectively utilize our CRM system to manage customer interactions, track issues, and resolve concerns.
  • Phone System Management: Demonstrate excellent phone skills, answering calls in a timely and professional manner, and providing accurate information to customers.
  • Customer Service Delivery: Provide top-notch customer service by addressing customer inquiries, resolving issues, and exceeding customer expectations.
  • Communication and Collaboration: Work closely with internal teams to ensure seamless communication and collaboration, resulting in a positive customer experience.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving and Analytical Skills: Demonstrate strong problem-solving and analytical skills, with the ability to think critically and resolve customer issues efficiently.
  • Customer Service Experience: Possess a minimum of 1 year of customer service experience, with a proven track record of delivering exceptional customer service.