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Client Support Team Manager

2 months ago

Coppell, Texas, United States Dtcc Full time
About the Role

We are seeking a highly skilled and experienced Client Support Team Manager to join our team at DTCC. As a key member of our organization, you will be responsible for leading and managing the Client Support Team, ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Leadership and Management: Provide strategic direction and leadership to the Client Support Team, ensuring that they have the necessary resources and support to deliver high-quality service to our clients.
  • Client Support: Develop and implement effective client support strategies, ensuring that our clients receive timely and accurate support.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the efficiency and effectiveness of our client support processes.
  • Team Management: Manage and develop the skills of the Client Support Team, ensuring that they have the necessary training and support to deliver exceptional service to our clients.
  • Communication: Communicate effectively with internal stakeholders, including sales, product, and technology teams, to ensure that client needs are met and that our teams are aligned.
  • Risk Management: Identify and mitigate risks associated with client support, ensuring that our clients receive secure and reliable support.
Requirements
  • Experience: Minimum 8 years of related experience in a client support or operations role.
  • Education: Bachelor's degree or equivalent experience.
  • Skills: Strong interpersonal and leadership skills, with the ability to communicate effectively with internal and external stakeholders.
  • Knowledge: In-depth knowledge of client support processes and procedures, with the ability to analyze and improve processes to enhance efficiency and effectiveness.
About DTCC

DTCC is a leading provider of financial services and technology solutions, with a reputation for excellence and innovation. We are committed to delivering exceptional service to our clients and to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development.