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Customer Service Representative

2 months ago

Montgomery, New York, United States McKesson Full time

**Job Summary**

We are seeking a part-time Customer Service Representative to join our team at McKesson. As a Customer Service Representative, you will be responsible for providing world-class customer service by proactively handling a variety of moderately complex service functions.

**Key Responsibilities:**

  • Handle inbound calls and perform basic credit processing functions.
  • Research and process credits to customers for stocked returns, damages, and other issues.
  • Respond to basic customer inquiries regarding products, pricing, and backorder reports in a timely and professional manner.
  • Provide customers with requested documents (invoices, PODs) and samples.
  • Manage customer and product data within the system.
  • Communicate with cross-functional departments to coordinate customer service.
  • Review Backorder and Usage Reports.

**Requirements:**

  • Excellent communication, customer service, and follow-up skills.
  • Ability to work with a sense of urgency and organization to ensure correct orders are placed in accordance with distribution center deadlines.

**About McKesson:**

McKesson is a leading healthcare services and information technology company dedicated to delivering better health outcomes for patients and customers. We are committed to creating an inclusive environment with strong values where you can build a fulfilling career.