Medical Office Support Specialist

6 days ago


Canonsburg, Pennsylvania, United States NovaCare Rehabilitation Full time

We are seeking a highly skilled Customer Service Professional to join our team at NovaCare Rehabilitation. As a valued member of our team, you will provide exceptional customer service, address patient inquiries, and resolve account-related issues with professionalism and courtesy. This is an exciting opportunity to join our dynamic team and contribute to delivering outstanding patient care. In this role, you will possess excellent problem-solving skills, strong interpersonal abilities, and a positive attitude to handle challenging situations. Your main responsibilities will include answering and responding to patient calls, comprehending and communicating complex insurance and patient responsibilities, resolving patient and internal account inquiries, processing and applying patient payments accurately, documenting all interactions within the billing system, and collaborating with other departments to resolve patient account inquiries. To succeed in this role, you will need a high school diploma or equivalent, minimum one year of customer service experience, and excellent problem-solving skills and ability to work independently. We offer a competitive salary of $15.50 per hour and a comprehensive benefits package, including paid time off, extended illness days, health, dental, and vision insurance, life insurance, prescription coverage, and a 401(k) retirement plan with company match. If you are passionate about delivering exceptional customer service and contributing to delivering outstanding patient care, we encourage you to apply for this exciting opportunity.



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