IT Support Specialist
2 days ago
Job Summary:
By Light Professional IT Services LLC is seeking a highly skilled IT Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing top-notch support for our customers.
Key Responsibilities:
- Provide technical support for our customers, including troubleshooting and resolving issues with our communication systems.
- Ensure that all trouble tickets or service orders are submitted in our trouble ticket database of record.
- Support customer telephone requirements, including responding to service requests and isolating and repairing telephone troubles.
- Forward communications trouble tickets to the appropriate work center or branch for fault isolation and repair.
- Support after-duty hour emergency maintenance requirements, including restoral and other actions that cannot wait until normal duty hours.
- Collect, enter, and maintain customer billing data using our Telephone Management System (TMS) and conduct customer satisfaction surveys.
- Generate ad-hoc reports on billed services in TMS as requested.
- Accurately maintain the TMS database, identifying physical location and status of the telephone lines for E911 response purposes.
Requirements:
- Minimum of three years of customer service desk experience.
- User-level experience with Microsoft Windows OS, Microsoft Office Products (including Visio), and Adobe Acrobat.
- Fluent in the spoken and written English language, including the usage of technical terms commonly used in information technology (IT), network routing and switching, telecommunications, IT maintenance, and technical control facilities.
- Ability to interface with management and brief senior leadership on status of program status and risks (both technical and programmatic).
- Effective communication skills to interface with senior military officials, managers, and subordinates.
Security Clearance:
By Light Professional IT Services LLC requires a security clearance for this position.
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