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Beverage Service Assistant

2 months ago

Pensacola Beach, United States Innisfree Hotels Full time

Company Overview:

Innisfree Hotels is dedicated to creating an inclusive environment that values the contributions of every employee and encourages open communication.

Position: Barback

The Barback plays a crucial role in maintaining the efficiency of the bar by assisting with various tasks that support the bartender and enhance the overall guest experience.

Key Responsibilities:

  • Engage with guests and colleagues in a friendly, service-oriented manner, ensuring a positive atmosphere.
  • Foster a supportive work environment by addressing conflicts calmly and professionally.
  • Assist with the opening and closing procedures, including restocking supplies and ensuring cleanliness.
  • Maintain an adequate supply of ice, beverages, and other bar essentials.
  • Regularly check equipment and appliances for proper functionality, performing minor repairs as necessary.
  • Keep the bar area clean and organized, including wiping surfaces and managing waste.
  • Demonstrate knowledge of the menu, beverages, and ongoing promotions.
  • Support bartenders during busy periods by taking orders, preparing drinks, and processing payments.
  • Track inventory levels and assist in the reordering process to ensure timely supply management.
  • Arrange bar displays to create an inviting atmosphere for guests.
  • Provide guests with information about hotel amenities and local attractions.
  • Stay informed about special events and activities within the hotel.
  • Handle guest inquiries and complaints with professionalism and care.
  • Perform additional tasks as assigned by management.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of one year of experience in customer service, preferably in the hospitality sector.
  • Ability to understand and follow various instructions in different formats.
  • Proficient in reading, writing, and speaking English to communicate effectively.
  • Familiarity with reservation and point-of-sale systems is advantageous.
  • Competence in using computers and relevant software is preferred.
  • Strong multitasking abilities and attention to detail are essential.
  • A collaborative team player is essential for success in this role.

At Innisfree Hotels, we believe in investing in our employees' growth and development. Join us in our journey as we continue to expand and innovate in the hospitality industry.