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Regional Retail Sales Director

2 months ago


St Marys, Georgia, United States ATN International Full time

About ATN International

ATN International is a leading telecommunications provider in the U.S. Virgin Islands, committed to delivering exceptional connectivity and entertainment experiences to our customers.

Job Summary

We are seeking a highly skilled Regional Retail Sales Manager to lead our sales teams in achieving revenue targets and ensuring customer satisfaction. As a key member of our team, you will oversee our Retail Sales staff, develop and implement innovative sales strategies, and drive sales through various channels.

Key Responsibilities

  • Develop and manage retail sales and commission plans to align with company objectives and market trends.
  • Implement retail strategy and operating plans to drive growth, enhance customer experience, and identify new opportunities.
  • Provide supervision and guidance to Store Managers/Supervisors and dealer principles to foster a positive work environment and address customer needs.
  • Collaborate with cross-functional teams, including Customer Care, to set tactical goals, achieve strategic objectives, and optimize the customer experience.
  • Establish metrics to measure sales effectiveness, continuously monitor data on product and sales-related KPIs, and take proactive actions to drive improvements.
  • Conduct research on competitors to identify threats and opportunities for differentiation.
  • Analyze and maintain appropriate inventory levels, optimizing product availability and minimizing stockouts.
  • Build and maintain customer relationships, both with individual customers and within the community, to drive retention, ensuring operational efficiencies and service levels meet and exceed customer expectations.
  • Facilitate training and education sessions to increase team effectiveness, providing ongoing support and guidance.
  • Motivate and recognize outstanding performance, analyzing department expenditures to identify cost-saving opportunities.
  • Prepare sales activity reports and present to executive management, providing insights and recommendations for future growth.

Requirements

  • At minimum five (5) years of experience within a high-profile retail sales role.
  • Superior interpersonal and customer service skills.
  • Ability to develop internal company relationships and trust to support sales initiatives and goals.
  • At minimum five (5) years of experience in a senior supervisory/leadership position preferred.
  • Experience in the cable and/or telecommunications industry and thorough knowledge in the telephone, cable TV, internet, and broadcast services marketplace preferred.
  • Experience in mobile sales and dealer channels, including strategy development and execution for maximizing sales and profitability.
  • Strong Communication Skills: Exceptional written and verbal communication skills, including the ability to present ideas effectively.
  • Effective Leadership and Management: Hands-on people management skills with the ability to multitask and manage projects under pressure.
  • Marketing Expertise: Knowledge and experience with marketing principles, including the latest technologies and their application in marketing.
  • Project Management Abilities: Effective project management skills, ensuring timely delivery of high-quality work.
  • Technical Proficiency: Superior proficiency in the Microsoft Office suite and other relevant technologies.

Education Requirements

  • Bachelor's Degree in Marketing, Business Administration, or related field preferred; equivalent years of experience will be considered.

Physical Requirements

  • Sitting, walking, typing, talking, and hearing, bending, squatting, reaching, and occasionally standing for extended periods of time.
  • Ability to lift up to 25 pounds occasionally.
  • Moderate noise level.

Travel Requirements

  • Flexibility and willingness to travel inter-island up to 50%.

Other Requirements

  • Must be willing to work flexible hours.
  • Valid Virgin Islands Driver's License.