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Regional Retail Sales Director
2 months ago
About ATN International
ATN International is a leading telecommunications provider in the U.S. Virgin Islands, committed to delivering exceptional connectivity and entertainment experiences to our customers.
Job Summary
We are seeking a highly skilled Regional Retail Sales Manager to lead our sales teams in achieving revenue targets and ensuring customer satisfaction. As a key member of our team, you will oversee our Retail Sales staff, develop and implement innovative sales strategies, and drive sales through various channels.
Key Responsibilities
- Develop and manage retail sales and commission plans to align with company objectives and market trends.
- Implement retail strategy and operating plans to drive growth, enhance customer experience, and identify new opportunities.
- Provide supervision and guidance to Store Managers/Supervisors and dealer principles to foster a positive work environment and address customer needs.
- Collaborate with cross-functional teams, including Customer Care, to set tactical goals, achieve strategic objectives, and optimize the customer experience.
- Establish metrics to measure sales effectiveness, continuously monitor data on product and sales-related KPIs, and take proactive actions to drive improvements.
- Conduct research on competitors to identify threats and opportunities for differentiation.
- Analyze and maintain appropriate inventory levels, optimizing product availability and minimizing stockouts.
- Build and maintain customer relationships, both with individual customers and within the community, to drive retention, ensuring operational efficiencies and service levels meet and exceed customer expectations.
- Facilitate training and education sessions to increase team effectiveness, providing ongoing support and guidance.
- Motivate and recognize outstanding performance, analyzing department expenditures to identify cost-saving opportunities.
- Prepare sales activity reports and present to executive management, providing insights and recommendations for future growth.
Requirements
- At minimum five (5) years of experience within a high-profile retail sales role.
- Superior interpersonal and customer service skills.
- Ability to develop internal company relationships and trust to support sales initiatives and goals.
- At minimum five (5) years of experience in a senior supervisory/leadership position preferred.
- Experience in the cable and/or telecommunications industry and thorough knowledge in the telephone, cable TV, internet, and broadcast services marketplace preferred.
- Experience in mobile sales and dealer channels, including strategy development and execution for maximizing sales and profitability.
- Strong Communication Skills: Exceptional written and verbal communication skills, including the ability to present ideas effectively.
- Effective Leadership and Management: Hands-on people management skills with the ability to multitask and manage projects under pressure.
- Marketing Expertise: Knowledge and experience with marketing principles, including the latest technologies and their application in marketing.
- Project Management Abilities: Effective project management skills, ensuring timely delivery of high-quality work.
- Technical Proficiency: Superior proficiency in the Microsoft Office suite and other relevant technologies.
Education Requirements
- Bachelor's Degree in Marketing, Business Administration, or related field preferred; equivalent years of experience will be considered.
Physical Requirements
- Sitting, walking, typing, talking, and hearing, bending, squatting, reaching, and occasionally standing for extended periods of time.
- Ability to lift up to 25 pounds occasionally.
- Moderate noise level.
Travel Requirements
- Flexibility and willingness to travel inter-island up to 50%.
Other Requirements
- Must be willing to work flexible hours.
- Valid Virgin Islands Driver's License.