Network Infrastructure Specialist

3 weeks ago

Charlotte, North Carolina, United States Conterra Ultra Broadband Full time

Job Title: Network Infrastructure Specialist

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About Conterra Ultra Broadband:

We're a leading provider of custom network solutions for businesses nationwide. Our team has over 25 years of experience designing, building, and managing our extensive fiber network.

Our mission is to provide cutting-edge network solutions that meet the evolving needs of high-bandwidth demanding organizations. We're committed to hiring skilled professionals who share our passion for delivering exceptional service and quality solutions.

Our company motto, Fiber driven. People powered., reflects our unwavering commitment to customer satisfaction.

We're looking for talented individuals with innovative thinking, strong problem-solving skills, and a genuine interest in delivering outstanding customer experiences to join our team.

The Role:

We're seeking an Enterprise Sales Engineer who excels at harnessing advanced technology to drive business transformation. As a customer-facing professional, you'll collaborate with Sales and Customer Success teams to facilitate discussions promoting the growth and digital transformation of enterprise clients.

You will design and architect solutions that meet customer needs and business objectives, requiring a blend of technical expertise and business acumen to address challenges, develop tailored solutions, and present them to key stakeholders.

You'll analyze customer requirements, apply industry best practices, and deliver solutions that solve specific business needs, establishing yourself as a trusted advisor showcasing how our offerings support digital initiatives.

Key Responsibilities:

  • Client Engagement: Lead customer meetings, both in-person and virtually. Deliver technical presentations and proposals that focus on customer goals, providing expert technical responses and demonstrating solution-selling skills.
  • Solution Design: Conduct discovery to understand customer needs and architect solutions that meet requirements, leveraging our product portfolio.
  • Training and Consultation: Advise customers, sales teams, and customer success on product features, availability, and best-fit solutions.
  • Thought Leadership: Provide feedback to product management, sales, and customer success teams, sharing customer insights and improvement ideas.
  • Advocacy and Pre-Sales Support: Act as a customer advocate by participating in technical sales presentations, proof-of-concept engagements, and RFP responses. Present solutions aligned with customer technology roadmaps.
  • Partnership Across the Lifecycle: Work with local sales teams and internal stakeholders to address customer data lifecycle needs and build credibility through collaboration.

Estimated Salary: $120,000 - $180,000 per year

Required Skills and Qualifications:

  • Education: Bachelor's degree in Computer Science, Engineering, MIS, or equivalent experience.
  • Experience: At least 5 years of experience in pre-sales engineering, consulting, or a similar technical role.
  • Technical Expertise: Strong understanding of enterprise architecture and design, with knowledge in areas like network infrastructure, cloud services, and security.
  • Communication Skills: Ability to lead technical workshops and engage IT stakeholders and executives.
  • Sales Acumen: Proven experience in collaborative discussions with sales, product, and customer success teams to deliver solutions.
  • Problem-Solving: Strong skills in turning ambiguous needs into actionable solutions, with creativity in solution development.
  • Teamwork and Independence: Able to work both independently and with teams to develop solutions, communicate technical details effectively, and prioritize tasks in a fast-paced environment.
  • Presentation Skills: Skilled in presenting solutions to technical and business audiences.
  • Detail-Oriented: Excellent attention to detail and organizational skills.

Benefits:

  • Core values that embody teamwork, integrity, and excellence
  • A super talented team who values hard work, success, and fun :)
  • Work/Life Balance
  • Premium health benefits (medical, dental, vision, flex spending, etc.)
  • Flexible and generous PTO schedule + paid holiday schedule
  • 401K program

Diversity & Inclusion:

We celebrate and support diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

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