Current jobs related to Lead Customer Success Operations Manager, CTV - New York, New York - PubMatic, Inc.
-
CTV Manager
2 weeks ago
New York, New York, United States IPG Mediabrands Full timeJob Title: CTV ManagerIPG Mediabrands is seeking a highly skilled CTV Manager to join our team. As a CTV Manager, you will be responsible for overseeing the execution and day-to-day management of client assignments, utilizing your specialized or technical knowledge to drive results.Key Responsibilities:Customer/Client Management: Owns the execution and...
-
CTV Manager
1 week ago
New York, New York, United States KINESSO Full timeJob Title: CTV ManagerKINESSO is a technology-driven performance marketing agency that provides actionable growth for its clients. We turn 'action' into 'outcome' by leveraging our unique capabilities in optimization, analytics, AI, and experimentation.The Addressable Activation department serves as KINESSO's hands-on-keyboard platform experts, focusing on...
-
Customer Success Manager, Measurement
2 weeks ago
New York, New York, United States Innovid Full timeAbout InnovidInnovid is a leading provider of advertising delivery, personalization, measurement, and outcomes across linear, CTV, and digital platforms. Our global infrastructure enables cross-platform ad serving, data-driven creative, and currency-grade measurement, providing clients with always-on intelligence to optimize advertising investment across...
-
Customer Success Manager, Measurement
3 weeks ago
New York, New York, United States Innovid Full timeAbout InnovidInnovid is a leading provider of advertising delivery, personalization, measurement, and outcomes across linear, CTV, and digital platforms. Our global infrastructure enables cross-platform ad serving, data-driven creative, and currency-grade measurement, empowering clients to optimize their advertising investment across channels, platforms,...
-
Customer Success Manager, Measurement
1 month ago
New York, New York, United States Innovid Full timeAbout InnovidInnovid is a leading provider of advertising delivery, personalization, measurement, and outcomes across linear, CTV, and digital platforms. Our global infrastructure enables cross-platform ad serving, data-driven creative, and currency-grade measurement, empowering brands to optimize their advertising investment across channels, platforms,...
-
New York, New York, United States Cadent Full timeUnlock the Power of CTV and Digital AdvertisingCadent is revolutionizing the TV advertising landscape with its cutting-edge data-driven solutions. As a Senior Account Executive of CTV and Digital Sales, you will be at the forefront of this innovation, driving growth and revenue for our clients.Key Responsibilities:Develop and execute strategic sales plans to...
-
Customer Experience Operations Manager
2 weeks ago
New York, New York, United States Success Academy Charter Schools Full timeCustomer Experience Operations ManagerWe are seeking a highly skilled Customer Experience Operations Manager to join our team at Success Academy Charter Schools. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and driving operational excellence across our organization.Key...
-
Customer Success Lead
3 days ago
New York, New York, United States Edia Full timeAbout EdiaWe are a fast-growing company that partners with large K-12 school districts across the country to accelerate growth on state math exams.RoleWe are seeking a high-performing customer success leader to build an industry-leading implementation and account management practice.This is a full-time role based in New York City, where you will report to...
-
Lead Customer Success Manager
3 weeks ago
New York, New York, United States Konica Minolta Business Solutions Ltd Full timeJob Title: Lead Customer Success ManagerAt Konica Minolta Business Solutions Ltd, we are seeking a highly skilled and experienced Lead Customer Success Manager to join our team. As a key member of our organization, you will be responsible for fostering successful business relationships with our customers, driving growth in Managed IT Services, and ensuring...
-
Testing Specialist
4 weeks ago
New York, New York, United States Customer Success Full timeJob DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...
-
Customer Success Manager
3 weeks ago
New York, New York, United States FlowX Full timeJob Title: Customer Success ManagerFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities.Job DescriptionAs a Customer...
-
Customer Success Operations Manager
3 weeks ago
New York, New York, United States EliseAI Full timeAbout EliseAIEliseAI is a cutting-edge conversational AI technology company that focuses on developing innovative solutions for industries that have a significant impact on our lives, such as housing and healthcare. Our mission is to create technology that solves real-world problems and improves the quality of life for individuals and society as a...
-
Customer Success Manager
2 weeks ago
New York, New York, United States EmergiTel Full timeCustomer Success ManagerEmergiTel is seeking a seasoned Customer Success Manager to join our team. As a key member of our Insuretech organization, you will play a critical role in driving customer adoption and retention.Key Responsibilities:Collaborate with customers and PMO to plan and deliver successful product implementations.Lead customer adoption...
-
Customer Success Manager
1 month ago
New York, New York, United States EmergiTel Full timeCustomer Success ManagerEmergiTel is seeking a highly skilled Customer Success Manager to join our Insuretech organization. As a key member of our team, you will play a critical role in driving customer adoption and retention, while helping to shape the future of our digital distribution platform.Key Responsibilities:Work closely with customers and our...
-
Customer Success Operations Manager
3 days ago
New York, New York, United States EliseAI Full timeAbout EliseAIEliseAI is a cutting-edge conversational AI technology company that focuses on developing innovative solutions for the housing and healthcare industries.We believe that effective processes and systems are crucial for improving quality of life and societal well-being.As a Customer Success Operations Manager at EliseAI, you will play a key role in...
-
Customer Success Manager
2 weeks ago
New York, New York, United States Rilla Full timeAbout RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Team,...
-
Senior Manager, Customer Success Lead
3 weeks ago
New York, New York, United States Forter Full timeAbout the RoleWe are seeking an experienced Senior Manager, Customer Success to lead our Customer Success team in the Americas region. As a key member of our leadership team, you will be responsible for driving customer satisfaction, retention, and growth across our strategic and enterprise accounts.Key ResponsibilitiesLead a high-performing team of Customer...
-
Customer Success Manager
2 weeks ago
New York, New York, United States Foursquare Full timeAbout FoursquareFoursquare is a leading location technology and data cloud platform that bridges digital spaces and physical places. Our proprietary technology provides the most accurate and trustworthy location data, empowering businesses to make informed decisions, improve customer experiences, and drive better outcomes.About the PositionFoursquare is...
-
Customer Success Manager
4 weeks ago
New York, New York, United States FlowX Full timeJob Title: Customer Success ManagerFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Our innovative solutions enable clients to realize swift ROI, substantial cost savings, and unlock new revenue opportunities.Job DescriptionAs a...
-
Customer Success Manager
2 weeks ago
New York, New York, United States Rilla Full timeAbout RillaRilla is a leading conversation intelligence software for outside sales, empowering sales reps to improve their conversations and close deals. Our mission is to bring the power of conversation intelligence to the more than 10M salespeople who work offline.We're growing 20% MoM, with hundreds of clients, including Fortune 500 companies, and a Net...
Lead Customer Success Operations Manager, CTV
2 months ago
Position Overview
The Senior Customer Success Operations Manager for CTV plays a pivotal role in enhancing client satisfaction and operational efficiency within the video advertising sector.
Location: New York, NY, US
Department: Client Operations - Video
Company Overview: PubMatic (Nasdaq: PUBM) is a technology-driven firm dedicated to optimizing customer value through innovative solutions in the digital advertising landscape. Our platform enables leading digital content creators to manage their inventory effectively while maximizing revenue opportunities for marketers.
Role Responsibilities:
- Serve as a specialist in onboarding video publishers and implementing best practices for optimization.
- Collaborate with the US Customer Success team, Video Product team, and Marketplace monetization team to enhance video monetization strategies.
- Collect and analyze product feedback to identify areas for improvement in video monetization based on insights from clients and the Customer Success team.
- Oversee account management and ensure seamless integration within the PubMatic system.
- Guarantee timely execution of technical integrations while delivering exceptional service during the implementation phase.
- Contribute to the development of the optimization playbook for Video and CTV/OTT.
- Engage with various internal teams, including sales, marketing, business development, product management, and engineering, to create tailored implementation strategies for clients.
- Maintain accurate records across multiple support systems (e.g., Salesforce, JIRA).
- Address escalations from both Publisher and Demand clients regarding integration challenges, discrepancies, and brand safety concerns.
- Generate and analyze reports to provide competitive insights for clients.
- Collaborate closely with internal and external stakeholders to enhance returns for end customers.
- Participate in quarterly business reviews with clients to discuss technical challenges and product support opportunities.
- Contribute to strategic presentations and quarterly business review meetings.
Qualifications:
- Minimum of 2 years of experience in Video, SDK, or OTT roles.
- Proven track record of supporting video publishers in monetization efforts.
- In-depth understanding of video ad serving, rich media ads, and optimization techniques.
- Familiarity with RTB, PMP, Header Bidding/Wrapper, SDK, and various ad formats/platforms.
- Knowledge of video ad servers and platforms.
- Comprehension of auction dynamics within a programmatic framework.
- Advanced proficiency in Excel, including pivot tables and vlookup functions.
- Experience with debugging tools such as Fiddler, Firebug, Charles log, or Chrome Inspector.
Compensation: Base compensation range is $115,000 - $130,000, along with a bonus structure, restricted stock units, and a comprehensive benefits package.
Work Environment: PubMatic promotes a hybrid work model, balancing in-office collaboration with remote work flexibility.
Benefits: Our benefits encompass a wide range of offerings, including paid leave, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, wellness programs, and unlimited DTO in the US.
Diversity Commitment: PubMatic is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.
