Front Desk Representative

2 weeks ago


Fort Lauderdale, Florida, United States Midtown Athletic Club Full time
Job Title: Front Desk Associate

Midtown Athletic Club is seeking a highly skilled and customer-focused Front Desk Associate to join our team. As the first point of contact for our members and guests, you will play a vital role in delivering exceptional service and creating memorable experiences.

Key Responsibilities:
  • Greet and welcome members and guests with a warm and friendly demeanor
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner
  • Assist with membership registration, payment processing, and scheduling services
  • Handle check-ins, address questions, and resolve issues appropriately
  • Identify potential friction points and provide solutions to ensure a seamless experience
  • Participate in service recovery and maintain a clean and organized front desk area
  • Communicate effectively with colleagues and management to ensure seamless operations
Requirements:
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Strong customer service skills and a passion for serving others
  • Working knowledge of customer service standards and ability to work under pressure
  • Excellent communication and interpersonal skills
  • Ability to work well in a collaborative team environment
  • Highly organized and efficient with a keen sense of humor

Midtown Athletic Club is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all individuals. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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