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IT Systems Engineer

2 months ago

New Berlin, Wisconsin, United States ComTec Solutions Full time
Job Summary

The IT Systems Engineer plays a critical role in ensuring the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our clients. This position is responsible for monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. The successful candidate will lead IT projects and provide escalation to other team members.

Key Responsibilities
  • Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines.
  • Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability.
  • Internal IT Data Center support and maintenance.
  • Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements.
  • Create thorough documentation records of design specifications and deployed systems configurations.
  • Coordinate and execute Azure and Private Cloud managed services implementations.
  • Provide network and security assessments, identifying opportunities for system improvements and efficiencies.
  • Create, document, and escalate issues and problems according to ticketing standards and SLAs.
  • Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems.
  • Adhere to departmental policies for reporting and managing change requests.
  • Participate in an emergency on-call rotation schedule.
  • Support development and implementation of Microsoft Azure and Private Cloud infrastructure.
  • SQL, Hyper-V, and Software Defined Storage performance tuning.
  • Other duties as required.
RequirementsTechnical Skills
  • Ability to design, install, configure, administer, and troubleshoot the following:
  • Microsoft Windows Server
  • Microsoft Windows Active Directory and Azure Active Directory
  • Microsoft Storage Spaces Direct
  • Azure AD Connect
  • Azure Site Recovery
  • Microsoft 365
  • On Premise Microsoft Exchange and Hybrid Cloud
  • Microsoft SQL Server
  • Microsoft Remote Desktop Services
  • Microsoft Hyper-V and VMWare Clustered Environments
  • Enterprise Anti-Virus solutions
  • Enterprise backup solutions – Veeam, Storage Craft, Datto, Azure
Soft Skills and Abilities
  • Strong written and verbal communication skills.
  • Pleasant and professional demeanor in all client and internal communications.
  • Independent worker and able to work effectively on daily tasks without direct supervision.
  • Strong organization skills and ability to operate efficiently throughout daily tasks.
  • In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate.
  • Demonstrates empathy with users and professionalism at all times.
  • Work well with clients at all levels, from executive to IT personnel to end user.
  • Operates with client satisfaction in mind.
  • Energy, enthusiastic and results-oriented.
Education, Experience, and Knowledge
  • Bachelor's degree preferred.
  • 10+ years of relevant IT experience.
  • Preferred Certifications:
  • Microsoft Azure Administrator
  • Microsoft Azure Database Administrator Associate
  • SonicWall Network Security Professional (SNSP)
Work Environment and Physical Demands
  • Use of computer and office equipment.
  • Ability to remain calm in stressful situations.
  • Performs all administrative functions expected at this level.
Additional Requirements
  • Ability to schedule for evening or weekend work occasionally.
  • Valid driver's license in your state of residence and reliable personal vehicle.