Client Relations Specialist
3 weeks ago
Friendtown Veterinary Clinic is seeking a skilled Client Relations Specialist to join our team. As a key member of our reception team, you will be responsible for scheduling appointments, managing patient flow, and providing exceptional customer service. You will also process financial transactions, answer inquiries, and provide information about our services.
Responsibilities
* Greet visitors with warmth and compassion, creating a welcoming atmosphere for our clients and their pets
* Schedule appointments and manage patient flow, ensuring seamless delivery of care
* Provide empathetic customer service while multi-tasking between phone calls and in-person interactions, promoting a positive experience for our clients
* Process financial transactions and answer inquiries, maintaining accurate records and providing timely responses
* Collaborate with our veterinary team to ensure seamless delivery of care to our clients and their pets, promoting a culture of teamwork and mutual support
Requirements
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 1-2 years of customer service experience, preferably in a healthcare or veterinary setting
* Excellent communication and interpersonal skills
* Ability to multi-task and prioritize tasks effectively
* Strong organizational and time management skills
* Friendly and approachable demeanor, with a passion for delivering exceptional customer service
Why Choose Us
At Friendtown Veterinary Clinic, we are committed to providing exceptional care to our clients and their pets, while fostering a positive and supportive work environment for our employees. We believe in the importance of teamwork, mutual respect, and open communication. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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