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Business Analyst Senior
2 months ago
We are seeking a highly skilled Business Analyst Senior - Dialer Administrator to join our Retail Lending Solutions Platform Delivery organization. As a key member of our team, you will be responsible for supporting business partners in delivering accelerated growth through customer-centric platforms, processes, and people while managing risk.
Key Responsibilities- Directs research, discovery, collection, and interpretation of business requirements
- Develops and maintains policy and procedure documentation
- Provides consultation to clients on business designs, problem-solving, and business analysis
- Translates business needs, processes, and procedures into actionable insights
- Results-driven problem solver with great attention to detail and accuracy
- Technical skills in Dialer Administrator for Noble / Alvaria or Genesys, Auto Dialer, and telephony
- Advanced business analyst skills in requirement writing, user story writing, and user acceptance testing
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension, and stock purchase plans.
Equal Employment OpportunityPNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
