Cloud Operations Reliability Engineer

2 weeks ago

Spring Texas, United States WALT Labs Full time

About WALT Labs: We are dedicated to enabling organizations to harness the transformative capabilities of cloud technology, driving innovation and enhancing operational effectiveness.

Position Overview: We are in search of a passionate and skilled Site Reliability Engineer (SRE) who thrives on technology, excels in troubleshooting, and is committed to delivering exceptional client service.

As a Subject Matter Expert (SME) in the scalability, resilience, and uptime of both our infrastructure and the environments we support, you will play a pivotal role in our operations.

Key Responsibilities:

  • Ensure the continuous availability and dependability of software systems and infrastructure.
  • Develop and refine Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to enhance system reliability.
  • Design, implement, and sustain monitoring and alerting frameworks to proactively identify and resolve issues, utilizing tools such as Datadog and GCP Cloud Monitoring.
  • Diagnose and troubleshoot production challenges across a variety of customer environments and technology stacks, with a primary focus on GCP and AWS.
  • Participate in an on-call rotation to address and resolve production incidents, conducting Root Cause Analyses (RCAs) and Post Mortems to identify and rectify issues.
  • Create and maintain comprehensive runbooks and playbooks for incident management and troubleshooting.
  • Proactively enhance systems and application environments to identify performance bottlenecks and opportunities for improvement.
  • Conduct load testing and capacity planning to ensure systems can accommodate anticipated traffic and growth.
  • Develop and manage Infrastructure as Code (IaC) using tools like Terraform and Configuration Management solutions such as Ansible and Helm.
  • Collaborate closely with development teams to understand system architecture, identify potential reliability risks, and implement effective solutions.
  • Work alongside operations teams to ensure seamless deployment and functioning of software systems.
  • Master a diverse range of technologies, including VMs, container orchestration, networking, security, databases, data warehouses, serverless technologies, and storage solutions.
  • Efficiently deploy applications into Kubernetes using Helm, and manage Kubernetes administration and troubleshooting.
  • Provide direct support to clients during production outages, delivering expert assistance to swiftly resolve issues while adhering to SLA expectations.
  • Document solutions and processes meticulously, continuously seeking to enhance knowledge, skills, and operational efficiency.

Qualifications:

  • Minimum of 3 years of experience in a Site Reliability Engineer role.
  • Strong understanding of SLOs, SLIs, and KPIs, leveraging observability as a foundational element in daily operations.
  • Extensive knowledge of major services in GCP (e.g., Cloud Run, BigQuery, GKE).
  • In-depth familiarity with key services in AWS.
  • Experience in establishing and managing monitoring solutions such as Datadog, Google Cloud Operations Suite, Cloudwatch, Nagios, and Zabbix.
  • Proficiency with various CI/CD systems (e.g., Jenkins, Codefresh, GitLab CI, GitHub Actions, Argo CD).
  • Exceptional problem-solving skills, with the ability to perform under pressure and strong critical thinking capabilities.
  • A genuine passion for technology and a relentless desire to acquire new skills.
  • A customer-centric approach, dedicated to delivering the highest level of service.

Benefits:

  • Comprehensive coverage of your base medical plan.
  • Options for dental, vision, disability, and life insurance.
  • Generous paid time off policy that increases with tenure.
  • 401k plan.
  • Opportunities for professional development and career advancement.
  • Bonus incentives.

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