Software Support Coordinator Specialist

4 days ago


Inver Grove Heights, Minnesota, United States CHS Inc Full time
Job Title: Software Support Coordinator Specialist

About CHS Inc.

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.


Salary & Benefits

We offer a competitive total rewards package, including a base wage of $55,000 - $65,000 per year, plus bonus, incentives and commissions. Our benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance.


Job Description

This exciting opportunity in our Information Technology group requires a Senior Software Support Coordinator with excellent communication skills, both verbal and written, and the ability to work well and support IT business partners, vendors, and leadership. As a key member of our team, you will apply advanced skills to a variety of IT Support issues, provide quality systems support to all users, troubleshoot and resolve technical problems, and document customer requests in our call tracking system.


Responsibilities
  1. Apply advanced skills to a variety of IT Support issues including acting as the first point of escalation for more complex issues.
  2. Provide quality systems support to all users.
  3. Respond to incoming calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems or issues.
  4. Troubleshoot, analyze, resolve, track, escalate and accurately document more complex technical problems.
  5. Document customer requests in call tracking system, route problems as required and document clear and detailed resolution notes for all incidents/problems being closed.


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