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Customer Service and Program Assistant

2 months ago

Indian Trail, North Carolina, United States D-BAT Atlanta Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Associate at D-BAT Atlanta. As a key member of our staff, you will be responsible for providing exceptional service to our customers, ensuring a positive and welcoming experience for all guests.

Key Responsibilities
  • Scheduling and Organization: Manage customer schedules, stay organized across multiple tasks, and maintain accurate records.
  • Communication and Customer Service: Greet customers, respond to inquiries, and provide information about our programs and services.
  • Program Coordination: Assist with the coordination of programs, events, and activities, ensuring a seamless experience for our guests.
  • Team Collaboration: Work closely with our team to achieve operational excellence, maintain a positive and professional work environment.
  • Inventory and Supply Management: Track and manage inventory, supplies, and equipment to ensure a smooth operation.
Requirements and Qualifications
  • Passion for Sports: A genuine interest in baseball and softball, with a desire to share that passion with others.
  • Positive Attitude and Outlook: A friendly, approachable demeanor, with a focus on providing exceptional customer service.
  • Reliability and Accountability: A strong work ethic, with a commitment to meeting deadlines and achieving goals.
  • Problem-Solving and Adaptability: The ability to think critically, adapt to changing situations, and provide solutions to customer inquiries.
  • Continuous Learning: A willingness to learn, grow, and develop new skills, with a focus on improving customer experience.
  • Professionalism and Ambassadorship: A strong sense of professionalism, with a commitment to representing D-BAT Atlanta in a positive and respectful manner.
About D-BAT Atlanta

D-BAT Atlanta is a leading provider of baseball and softball training, with a commitment to delivering exceptional customer service and creating a positive experience for all guests. We are dedicated to building a team of passionate, customer-focused individuals who share our vision and values.