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Clinical Care Associate
2 months ago
Patient Care Coordinator
Job Overview
This position is part-time.
About Us:
HearingLife is a prominent national provider of hearing care solutions and is part of the Demant Group, a leading entity in hearing healthcare with a legacy of care, health, and innovation since 1904. We operate over 600 hearing care centers across 42 states.
Our mission is to enhance the hearing abilities of individuals through transformative hearing health services, provided with personalized care.
Onboarding Commitment:
At HearingLife, we prioritize empowering our Team Members to succeed from the outset.
We offer a comprehensive onboarding program designed to equip individuals with the essential knowledge and skills for their roles.
As a leader in the hearing healthcare sector, we foster a supportive and collaborative environment where every Team Member can flourish.
What Sets Our Onboarding Program Apart:
- Personalized Coaching: Engage in tailored coaching sessions with your People Leader, offering valuable insights and support as you navigate your role.
- Interactive Webinars: Participate in live-virtual webinars led by department experts, covering crucial topics relevant to your responsibilities.
- Self-Paced Learning: Our self-paced learning plans allow Team Members to control their educational journey at their own pace.
Our Distinctive Approach:
- Foundational Training (First Two Weeks): The initial phase focuses on essential learnings critical for success in your role.
- Advanced Training (First 30-90 Days): As you progress, you will delve into advanced topics tailored to your specific duties, enhancing your skills and confidence.
Key Responsibilities
As the face of our clinics, the Patient Care Coordinator is dedicated to ensuring a positive experience for patients and assisting in improving their hearing health.
Additionally, this role supports the clinic in achieving revenue targets by attracting new patients and managing administrative and operational functions.
- Drive patient appointments and clinic revenue through proactive outreach to potential and existing patients.
- Welcome all patients and gather potential referrals while understanding current marketing initiatives.
- Perform data entry and schedule appointments using established protocols and internal systems.
- Maintain an organized office environment by managing inventory of supplies according to company standards.
- Keep accurate records of petty cash, bank deposits, and credit transactions.
- Oversee hearing aid inventory management.
- Collaborate with patients to collect insurance documentation while adhering to HIPAA regulations.
Qualifications
The ideal candidate exhibits exceptional professionalism and can communicate effectively with patients in person, verbally, and in writing. This role is dynamic and requires strong organizational and sales skills.
As the representative of our office, you should possess proactive customer service abilities and demonstrate friendly and courteous behavior in all patient interactions.
- High School Diploma or equivalent; an Associate degree is preferred but not mandatory.
- At least 1 year of experience in a front office role, ideally in a customer service or sales environment.
- Strong multitasking and time management skills.
- Ability to work both independently and collaboratively with team members.
- Proficient in handling sensitive matters with tact and discretion.
- Technologically adept, with intermediate knowledge of MS Office Suite, particularly Word and Excel.
Benefits:
Paid time off / Company-paid holidays / Floating holidays
Health/Medical/Dental/Vision coverage
Competitive 401(k) program
Exclusive discounts and programs
Education reimbursement
Basic life and AD&D insurance
DMIT Program:
Gain insights into management practices.
Amplify Leadership Program:
Receive personalized guidance and real-world exposure to enhance your leadership skills.
A Supportive Work Environment:
We embody our
Core Values:
Trust, Teamwork, a Can-Do Attitude, and Innovative Solutions.
We are an Equal Opportunity / Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
