Business Operations Specialist

5 days ago


Charlotte, North Carolina, United States TEKsystems Full time

Job Summary

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We are seeking a highly skilled Business Operations Specialist to join our team. As a key member of the organization, you will be responsible for delivering top-tier customer service to Suppliers.

About the Role

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In this exciting opportunity, you will work closely with internal stakeholders to ensure smooth vendor communication and escalation processes. Your excellent communication skills and ability to troubleshoot complex issues will make you an asset to our team.

Main Responsibilities

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  • ">
  • Deliver exceptional customer service to Suppliers, addressing their needs and concerns in a timely and professional manner.">
  • Partner with Merchants, Online Merchandising, and Enterprise Item Content teams to escalate Supplier issues for resolution.">
  • Manage centralized Supplier Support mailbox and/or Supplier Support portal requests, ensuring efficient issue resolution.">
  • Provide basic troubleshooting support and route complex issues to relevant teams for further assistance.">
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Requirements

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To be successful in this role, you will require:

  • ">
  • 2+ years of retail customer service experience.">
  • Experience in a triage/escalation role or similar environment.">
  • Familiarity with Microsoft Office, particularly Excel for tracking and project status updates.">
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What We Offer

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As a valued member of our team, you can expect:

  • ">
  • A competitive salary range of $60,000 - $80,000 per year, based on location and experience.">
  • A dynamic and supportive work environment that encourages growth and development.">
  • The opportunity to work with a talented team dedicated to delivering exceptional results.">
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Location

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This position is located in [insert location].



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