Night Auditor
3 weeks ago
Job Summary
The Night Auditor is a vital member of our hotel team, responsible for ensuring a seamless guest experience during overnight hours. As a Night Auditor, you will be the first point of contact for guests checking in and out, and will be responsible for processing all guest transactions, including check-ins, check-outs, and room assignments.
Key Responsibilities
- Process guest check-ins and check-outs, including verifying reservations, assigning rooms, and issuing room keys.
- Reconcile all hotel cashier transactions, reviewing and compiling management reports as needed.
- Set wake-up calls and answer incoming phone calls in a timely and friendly manner.
- Review guest accounts and charges, and provide information on hotel amenities and services.
- Log and resolve guest comments and complaints, ensuring 100% guest satisfaction.
Requirements
- 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficient computer and keyboard skills.
- Ability to multi-task and work in a fast-paced environment.
- Availability to work overnight shifts, including weekends and holidays.
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