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Customer Care Agent

2 months ago

Festus, Missouri, United States Sun Technologies Full time

Position Title: Customer Service Representative

Required Skills: Ability to manage over 80 calls daily. Previous experience in a call center environment.

Location: Remote

Job Overview:

This is a fully remote opportunity.

Consistent attendance is crucial, and employees are expected to work regularly and predictably.

As the primary point of contact, you will respond to all incoming calls, serving as the initial liaison for referral sources.

Regularly maintain and organize patient records.

Confirm insurance coverage and inform the billing department of necessary actions regarding collections.

Address inquiries from both new and existing patients.

Manage mail and outgoing courier services for the organization, including responding to internal requests for information when feasible.

Act as a service representative during emergencies and be available for on-call duties during weekends and evenings.

Demonstrated interpersonal skills are essential for interacting with referral sources, patients, and administrative teams.

Proficiency in general office tasks, including computer applications, data entry, typing, filing, and basic arithmetic, is required.

Availability: Open availability is mandatory for this role. Candidates must be willing to accept any shift assignment without requesting specific hours.

Experience: Minimum of 2 years in a related field.