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Veterinary Hospital Operations Manager

2 months ago

Littleton, United States VIDA Veterinary Care - Centennial Full time
Job Summary:

The Practice Manager is a key member of the VIDA Veterinary Care - Centennial hospital management team. This position reports to the Regional Director and is responsible for the general management and oversight of operations at the specific clinic they manage.

Key Responsibilities:
  • Maintain and uphold the Core Values and Mission Statement of VIDA Veterinary Care - Centennial.
  • Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports.
  • Responsible for improving employee satisfaction 10%+ per year.
  • Provide leadership to direct reports and strategic leadership to company; develop and foster a positive, fulfilling work environment within the division.
  • Position has responsibility for hospital level trends impacting net promoter score.
  • Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+.
  • Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.
  • Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses.
  • Responsible for improving customer satisfaction and patient retention 10%+ per year.
  • Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient.
  • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
  • Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements.
  • Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff.
  • Know, understand, implement, follow, and communicate to teammates all VIDA Veterinary Care - Centennial employment policies and procedures, awards, and other opportunities within company.
  • Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.
  • Review, analyze, and implement staffing plans that promote the most effective use of teammates.
  • Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and VIDA Veterinary Care - Centennial healthcare clinical and safety standards.
Qualifications:
  • A minimum of three years management experience, required.
  • Preference will be given to B.A. Management or Leadership, M.B.A., CVPM and CVT/LVT candidates.
  • Former veterinary experience is preferred.
  • Must be confident around pets. Demonstrated commitment to VIDA Veterinary Care - Centennial core values.
  • Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required. It will also be necessary to become proficient in the use of practice management software.
  • Demonstrated empathy and respect for teammates and patients.
  • Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises, and animal excrement.