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Client Support Center Representative
2 months ago
POSITION SUMMARY
This role is dedicated to delivering exceptional customer service to various stakeholders within the Tucson Unified School District (TUSD), including sites, departments, staff, and families.
The Support Center Representative is responsible for analyzing, diagnosing, and resolving issues while initiating necessary work orders.ESSENTIAL QUALIFICATIONS
High School Diploma or G.E.D.
Four (4) years of progressively responsible experience in a customer support environment, addressing concerns related to technology assistance, transportation services, building maintenance, or similar fields.
Proven experience in providing training and/or technical support to staff members.Proficient in utilizing enterprise applications, including but not limited to email, calendar management, word processing, spreadsheets, presentations, and database management systems.
OR
60 Semester Hour Credits in a relevant discipline
AND
Two (2) years of the aforementioned experience
OR
Technical certification in any of the following: Microsoft Technology Associate (MTA), Microsoft Certified System Engineer (MCSE), Windows, Microsoft Office Suite, or Network+ or equivalent
AND
Two (2) years of the aforementioned experience.
Excellent verbal and written communication skills in English, with a demonstrated ability to comprehend and interpret written/graphic and oral instructions.
PREFERRED QUALIFICATIONS
Experience with ITIL foundations, service desk help/ticket management software, and/or Help Desk related certifications are advantageous.
Ability to think critically and resolve issues effectively.
Bilingual proficiency in English and Spanish is preferred.
ADDITIONAL REQUIREMENTS AFTER HIRE
Completion of an FBI fingerprint background check.
Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.
COMMENTS
Classification: White Collar
FTE: hours per day
Work Calendar: 12 months
Note: Positions less than 30 hours per week are not eligible for district benefits.
The Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin.
