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Member Team Lead

2 months ago

Charleston, West Virginia, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our Business Operations team. As a Member Team Lead, you will be responsible for assisting management with the supervision of associates in assigned areas of responsibility, communicating goals and feedback, and providing direction and guidance to associates on member service approaches and techniques.

Key Responsibilities
  • Assist management with the supervision of associates in assigned areas of responsibility
  • Communicate goals and feedback to associates
  • Provide direction and guidance to associates on member service approaches and techniques
  • Ensure compliance with company policies and procedures
  • Support the Open Door Policy
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals
  • Participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
  • Strive to meet membership goals
  • Promote the value of Sam's Club products and services
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions
  • Locate merchandise
  • Provide guidance and support to members regarding self-service technology
  • Assist members with transactions utilizing registers or self-checkout area
  • Ensure club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns
  • Zoning the area
  • Arranging and organizing merchandise
  • Identifying shrink and damages
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment according to company policies and procedures
  • Maintaining parking lot
  • Completes accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Provide funds for proper register operation
  • Create and interpret financial analysis reports
  • Assist with accounting-related investigations
  • Prepare daily deposits
  • Prepare and oversee Cash Fund Transfers
  • Investigate overages and shortages in cash register drawers and accounting office
  • Maintain confidentiality and accuracy of financial and personal information
  • Develop, communicate, and implement processes and practices to meet business needs
  • Collaborate with managers, co-workers, customers, and other business partners
  • Analyze and apply information from multiple sources
  • Monitor progress and results
  • Identify and address improvement opportunities
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Explain, guide, and demonstrate how to apply these in executing business processes and practices
  • Implement related action plans
  • Use the Open Door Policy
  • Assist management with correcting ethical and compliance issues and problems
  • Lead and participate in teams by using and sharing resources, information, and tools
  • Determine customer needs and business priorities
  • Coordinate and execute work assignments
  • Provide advice, feedback, and support to ensure timelines and work quality are achieved
  • Model and help others with how to adapt to change or new challenges
Benefits

We offer a competitive hourly wage range of $19.00 to $27.00, with actual hourly rate equaling or exceeding the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Requirements

Minimum Qualifications:

  • 6 months retail experience including operating front-end equipment (for example, cash register)
  • 6 months customer service experience

Preferred Qualifications:

  • Leading a front-end team
  • Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others