Custom Framing Team Member
4 weeks ago
At Michaels Stores, we're seeking a skilled Custom Framing Team Member to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer service, creating memorable framing solutions, and maintaining a safe and clean store environment.
Main Responsibilities:
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
- Complete framing orders with a high degree of quality and on time.
- Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
- Deliver friendly customer service, help customers shop, and provide a well-merchandised and in-stock store for the customer to shop.
- Follow Standard Operating Procedures (SOPs) and Company programs.
- Support shrink and safety programs.
- Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Operate cash register and execute cash handling to standards.
- Acknowledge customers, help locate product, and provide solutions.
- Assist with Omni-channel processes.
Requirements:
- Basic computer skills and basic measuring skills.
- Ability to operate the framing equipment and glass cutter.
Preferred Requirements:
- Retail experience.
- Experience selling products and/or services to customers.
Physical Requirements:
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to move throughout the store.
- Ability to remain standing for long periods of time.
- Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
- If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.
Work Environment:
- Public retail store setting, taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
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