Retail Store Team Member
1 day ago
At Office Depot, we empower every business, professional, and consumer to achieve more every day. We offer a wide range of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
Job DescriptionWe are seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will provide exceptional customer service, drive sales growth, and support store operations in our retail store.
Key Responsibilities- Customer Centric Experience:
- Supports a positive customer-centric experience by proactively acknowledging and engaging every customer.
- Utilizes and understands the selling program to promote the sale of the best solution as well as additional products and/or services.
- Maintains awareness of planned advertisements, promotions, and sales and loyalty programs.
- Store Operations Commitment:
- Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment.
- Adheres to all standards related to signage labeling and merchandise presentation.
- Follows the established sorting and stocking guidelines and completes freight processes.
- Ensures freight sorting area is organized and setup in accordance with guidelines.
- Scans, investigates, and fills inventory lows and outs daily.
- Print and Tech Expertise:
- Works to continually develop personal selling skills and product knowledge through sales and service tools provided which includes successful completion, at minimum, of Tech, Print, and other applicable training.
- Continued education in these areas is expected, up to and including designated certifications, if required.
- Sales Techniques:
- Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts.
- Performs other duties as assigned.
- Education and Experience:
- High School diploma or equivalent education preferred.
- No previous experience required.
- Must possess basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
- Must possess good interpersonal and communication skills which are necessary to establish a selling relationship with clients and other associates.
- Must be able to read, count and write to accurately complete documentation, utilize training tools and process inventory.
- Client focused, positive and engaging, action oriented, demonstrates a passion for the brand, products, services, and solutions
- Compensation and Benefits:
- You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions.
- The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization.
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