Emergency Communications Specialist

21 hours ago


Lafayette, Colorado, United States Intermountain Healthcare Full time
Job Summary

We are seeking a highly skilled and detail-oriented Emergency Communications Specialist to join our team at Intermountain Healthcare. As a key member of our Communications Center, you will be responsible for providing critical support to our healthcare facilities through centralized coordination of communications services.

Key Responsibilities
  • Provide 24/7 warning point service for covered facilities experiencing medical, facility, security, or weather-related emergency events.
  • Answer, document, and dispatch all incoming emergency line calls according to established protocols.
  • Monitor alarm systems and respond accordingly per established protocols.
  • Monitor video surveillance systems from multiple facilities and report any suspicious activity to security.
  • Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.
  • Triages reports of potential hazards that may impact facility operations and reports to the Administrator on call (AOC), Hospital Supervisor, or Emergency Management Duty Officer(s).
  • Accurately access systems to locate patients, associates, and providers to route callers or relayed information to the correct destination.
  • Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures.
  • Clearly and correctly conduct overhead page announcements per established protocols.
  • Assist with managing on-call schedules and entering call lists into appropriate systems for covered business units.
  • Perform other call center answering and call routing functions as necessary.
Requirements
  • Minimum of two (2) years of experience working as a telephone operator, receptionist, or previous work in a professional business environment.
  • Strong technology proficiency, particularly in office & call center software applications (Microsoft Windows, Microsoft Office, Google Suite Applications, Everbridge Genesys), and computer & phone system hardware.
  • Ability to type a minimum of 35 wpm.
  • Excellent English language communication skills (written and verbal).
  • Clear and effective phone skills.
  • Ability to work as part of a team.
  • Excellent customer service aptitude.
  • Ability to multi-task and remain organized.
  • Ability to stay calm under pressure.
  • Strong critical thinking skills.
  • Ability to work shift work (including evenings, weekends and holidays with occasional mandatory overtime).
Preferred Qualifications
  • Previous emergency call taker training.
  • Previous coursework in Medical Terminology.
  • Bachelor's degree in a related discipline.
  • Entry-level healthcare certifications (First Aid, CNA, EMT, etc.).
  • Proficiency in Spanish speaking (verbal).
  • Speaking proficiency in other languages (beyond English & Spanish).
Work Environment

This position will be based at Good Samaritan Hospital in Lafayette, Colorado.

Benefits

We offer a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.



  • Lafayette, Colorado, United States Intermountain Healthcare Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Emergency Communications Specialist to join our Communications Center team. As a key member of our team, you will be responsible for providing exceptional customer service, handling emergency calls, and responding to critical situations with precision and poise.Key ResponsibilitiesAnswer and...

  • Bilingual Nurse

    1 month ago


    Lafayette, Colorado, United States Clinica Family Health Full time

    About Clinica Family HealthClinica Family Health is a leading provider of healthcare services to underserved communities. Our mission is to deliver high-quality, patient-centered care to individuals and families in need.We are committed to creating a culture of excellence, where our team members are empowered to make a meaningful difference in the lives of...

  • Bilingual Nurse

    1 month ago


    Lafayette, Colorado, United States Clinica Family Health Full time

    About Clinica Family HealthClinica Family Health is a leading provider of healthcare services to underserved communities. Our mission is to deliver high-quality, patient-centered care to individuals and families in need.We are committed to creating a culture of excellence, where our staff is empowered to make a meaningful difference in the lives of our...

  • Veterinary Technician

    4 weeks ago


    Lafayette, Colorado, United States BluePearl Full time

    Job SummaryWe are seeking a skilled and compassionate Veterinary Technician to join our team at BluePearl Pet Hospital in Lafayette, CO. As an Emergency Veterinary Technician, you will play a critical role in providing exceptional patient care and contributing to the success of our fast-paced emergency and specialty care environment.Key ResponsibilitiesDrive...

  • Veterinary Technician

    3 weeks ago


    Lafayette, Colorado, United States BluePearl Full time

    Job SummaryWe are seeking a skilled Veterinary Technician to join our team at BluePearl Pet Hospital in Lafayette, CO. As an Emergency Veterinary Technician, you will play a critical role in providing exceptional patient care and contributing to the success of our fast-paced emergency and specialty care environment.Key ResponsibilitiesDrive excellence in...


  • Lafayette, Colorado, United States SCL Health Full time

    Job Overview:The Operating Room Surgical Specialist plays a crucial role within the surgical team, ensuring that all procedures are conducted safely and effectively. This position operates under the guidance of a Registered Nurse and is accountable to the Surgical Services management team. The Specialist is expected to contribute to system-wide initiatives...


  • Lafayette, Colorado, United States Boulder Community Health Full time

    Position Overview:As a vital member of our healthcare team, the Registered Nurse in the Emergency Department will deliver exceptional patient care, actively engaging in the assessment, planning, and implementation of nursing interventions, while evaluating patient outcomes.Key Responsibilities:Provide comprehensive nursing care to patients in the Emergency...


  • Lafayette, Colorado, United States SCL Health Full time

    Position Overview:The MRI Imaging Specialists at SCL Health are dedicated to delivering patient-focused care while upholding our core values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are passionate about contributing to our mission of promoting health and wellness, we invite you to explore this opportunity.Job Specifics:...

  • Clinical Nurse

    4 weeks ago


    Lafayette, Colorado, United States Boulder Community Health Full time

    Clinical Nurse - Emergency Services Boulder Community Health is seeking a dedicated Clinical Nurse to join our Emergency Services team. This role involves delivering high-quality patient care, conducting thorough assessments, and implementing effective nursing interventions while evaluating patient outcomes. Compensation: Competitive hourly rate, with...


  • Lafayette, Colorado, United States SCL Health Full time

    Position Overview:The MRI Imaging Specialist at SCL Health is dedicated to delivering patient-focused care while embodying our core values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are passionate about contributing to our mission of promoting health and wellness, we invite you to explore this opportunity.Position Details:...


  • Lafayette, Colorado, United States Boulder Community Health Full time

    Emergency Room Registered Nurse Boulder Community Health is actively seeking a dedicated and skilled Registered Nurse for our Emergency Department. This position involves providing comprehensive patient care, implementing nursing interventions, and assessing outcomes to ensure optimal health for our patients.Position Details: - Full-Time, Night Shifts -...


  • Lafayette, Colorado, United States Intermountain Healthcare Full time

    Job SummaryWe are seeking a highly skilled and experienced Cardiovascular Invasive Specialist to join our team at Intermountain Healthcare. As a key member of our cardiovascular team, you will be responsible for performing duties necessary for cardiac catheterization procedures at a technical and professional level.Key ResponsibilitiesProvides technical...


  • Lafayette, Colorado, United States Intermountain Healthcare Full time

    Position Overview: The Clinical Nurse Specialist (CNS) is a dedicated healthcare professional responsible for the comprehensive assessment, planning, implementation, and evaluation of patient care. Role Responsibilities: The staff CNS employs the nursing process through the integration of technology, therapeutic interventions, evidence-based practices, and...


  • Lafayette, Colorado, United States Intermountain Healthcare Full time

    Job SummaryAt Intermountain Healthcare, we are seeking a skilled Radiology Imaging Specialist to join our team. As a key member of our diagnostic imaging department, you will be responsible for producing high-quality x-ray images of patients, ensuring clear and undistorted films. Your expertise will be essential in providing patient-centered care while...


  • Lafayette, Colorado, United States TotalMed Staffing Full time

    Job Title: Travel Nurse RN SpecialistTotalMed Staffing is seeking a skilled travel nurse RN specialist for a challenging opportunity in a dynamic healthcare environment.Job Summary:We are looking for a highly motivated and experienced Operating Room Nurse to join our team. As a travel nurse RN specialist, you will have the opportunity to work in a fast-paced...

  • Travel Nurse

    1 day ago


    Lafayette, Colorado, United States AMN Healthcare Full time

    Job Title: Travel Nurse - Women's Care SpecialistWe are seeking a skilled Travel Nurse - Women's Care Specialist to join our team at AMN Healthcare. As a Travel Nurse, you will have the opportunity to work in a variety of settings and locations, while also developing your skills and expertise in women's care.Job Summary:The Travel Nurse - Women's Care...


  • Lafayette, Colorado, United States City of Lafayette Full time

    About the JobWe are seeking a highly skilled and experienced Transportation Specialist to join our team at the City of Lafayette. As a key member of our Public Works department, you will be responsible for performing a variety of skilled work in the operation, maintenance, repair, and construction of City transportation and traffic facilities.Key...


  • Lafayette, Colorado, United States SCL Health Full time

    Position: Supply Chain Customer Support SpecialistYour Role.As a Supply Chain Customer Support Specialist, you will engage your physical, mental, and emotional capabilities in a dynamic healthcare environment. You excel in maintaining organization and efficiency while ensuring a positive experience for both internal and external stakeholders.About Us.We are...


  • Lafayette, Colorado, United States BluePearl Full time

    Job SummaryWe are seeking a highly skilled and experienced Veterinary Technician to join our team at BluePearl Pet Hospital in Lafayette, CO. As a key member of our emergency and specialty care team, you will be responsible for providing exceptional patient care and support to our veterinarians and other staff members.Key ResponsibilitiesDrive excellence in...


  • Lafayette, Colorado, United States Innovative Renal Care Full time

    About the RoleWe are seeking a skilled Dialysis Care Specialist to join our team at Innovative Renal Care. As a Dialysis Care Specialist, you will play a vital role in providing high-quality patient care to individuals suffering from End Stage Renal Disease (ESRD).Key ResponsibilitiesMonitor patients before, during, and after dialysis treatment, including...