Emergency Communications Specialist
21 hours ago
We are seeking a highly skilled and detail-oriented Emergency Communications Specialist to join our team at Intermountain Healthcare. As a key member of our Communications Center, you will be responsible for providing critical support to our healthcare facilities through centralized coordination of communications services.
Key Responsibilities- Provide 24/7 warning point service for covered facilities experiencing medical, facility, security, or weather-related emergency events.
- Answer, document, and dispatch all incoming emergency line calls according to established protocols.
- Monitor alarm systems and respond accordingly per established protocols.
- Monitor video surveillance systems from multiple facilities and report any suspicious activity to security.
- Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.
- Triages reports of potential hazards that may impact facility operations and reports to the Administrator on call (AOC), Hospital Supervisor, or Emergency Management Duty Officer(s).
- Accurately access systems to locate patients, associates, and providers to route callers or relayed information to the correct destination.
- Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures.
- Clearly and correctly conduct overhead page announcements per established protocols.
- Assist with managing on-call schedules and entering call lists into appropriate systems for covered business units.
- Perform other call center answering and call routing functions as necessary.
- Minimum of two (2) years of experience working as a telephone operator, receptionist, or previous work in a professional business environment.
- Strong technology proficiency, particularly in office & call center software applications (Microsoft Windows, Microsoft Office, Google Suite Applications, Everbridge Genesys), and computer & phone system hardware.
- Ability to type a minimum of 35 wpm.
- Excellent English language communication skills (written and verbal).
- Clear and effective phone skills.
- Ability to work as part of a team.
- Excellent customer service aptitude.
- Ability to multi-task and remain organized.
- Ability to stay calm under pressure.
- Strong critical thinking skills.
- Ability to work shift work (including evenings, weekends and holidays with occasional mandatory overtime).
- Previous emergency call taker training.
- Previous coursework in Medical Terminology.
- Bachelor's degree in a related discipline.
- Entry-level healthcare certifications (First Aid, CNA, EMT, etc.).
- Proficiency in Spanish speaking (verbal).
- Speaking proficiency in other languages (beyond English & Spanish).
This position will be based at Good Samaritan Hospital in Lafayette, Colorado.
BenefitsWe offer a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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