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Patient Relations Coordinator
2 months ago
Bright Light Medical Imaging is seeking a highly skilled and compassionate Patient Relations Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.
Key Responsibilities- Patient Communication: Greet patients professionally and courteously, both in person and over the phone, to ensure a smooth and efficient experience.
- Administrative Support: Assist patients with check-in forms, maintain accurate patient records, and collect and process applicable payments.
- Scheduling and Coordination: Schedule and confirm clinical appointments using our medical records platform, Medics Premier, and ensure orders are correctly scheduled.
- Confidentiality and Compliance: Maintain and protect patient information by adhering to the HIPAA Privacy Rule and perform all duties with confidentiality and discretion.
- Team Collaboration: Assist with administrative support in collaborating with internal departmental teams and notify technologists of appointment arrivals.
- Education: High School Diploma or GED Certificate
- Experience: Relevant prior experience working in a medical or office setting, with prior data entry/word processing experience and medical terminology knowledge a plus.
- Skills: Professional, positive customer-focused attitude, solid verbal communication skills, and ability to adapt to change quickly.
- Competitive Pay: Competitive pay and growth opportunities
- Paid Training: Paid on-site training
- Benefits Package: 401(k) with company match, multiple private health insurance options, paid time off, and designated holidays
