Part Time Universal Banking Specialist

4 days ago


Silver Spring, Maryland, United States Citigroup Inc Part time

Job Summary:

The Part Time Universal Banking Specialist is responsible for providing exceptional service delivery to internal and external customers in coordination with the branch team. The overall objective is to effectively execute all service transactions (e.g., deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships.

Responsibilities include exhibiting strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, online, mobile, etc.).

  • Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.

  • Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals.

  • Take full ownership of clients' problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution.

  • Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi.

  • Maintain an acceptable record in daily drawer balancing and adhere to Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.



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