Restaurant Operations Supervisor
3 weeks ago
About Eataly North America
">Eataly is a unique food and beverage marketplace that offers an authentic Italian experience to its guests. With a focus on quality, hospitality, and education, Eataly provides a dynamic work environment for its team members.
">Job Summary
">The Quick Service Restaurants (QSR) Lead will assist in supervising and running the day-to-day operations of our QSR counters. This role requires a strong leadership presence, excellent communication skills, and the ability to multitask in a fast-paced environment.
">Key Responsibilities
">- Maintaining a steady presence on the floor, interacting with guests, team members, and vendors to ensure seamless operations and high hospitality standards.
- Training, motivating, and mentoring team members to achieve their full potential.
- Purchasing supplies, beverages, and equipment as directed by the QSR General Manager.
- Monitoring inventory, checking orders, and distributing supplies as needed throughout the department.
- Managing transactions and ensuring accurate accounting.
- Recording shift notes and assisting with administrative duties such as scheduling when needed.
- Ensuring the department complies with all quality, health, safety, and sanitation standards.
- Documenting, investigating, and resolving guest incidents.
- Performing other duties as required or assigned.
Requirements
">- A minimum of 2 years of lead or supervisory experience in the food service industry.
- High school graduate or equivalent; post-secondary degree preferred.
- Math skills and ability to handle money accurately.
- Strong knowledge of steps of service.
- Excellent communication and problem-solving skills.
- Knowledge of coffee and coffee production.
- Knowledge of Italian cuisine and beverage preferred.
Benefits
">- Medical, dental, vision insurance.
- Paid time off.
- Paid parental leave.
- 401K with match or RRSP.
- Bonus program.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
- And more
The estimated hourly wage for this role is $18-21 per hour.
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