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Customer Service Associate

7 days ago

Freehold, New Jersey, United States David's Bridal Full time

The role of the Customer Service Representative at David's Bridal is to provide an exceptional shopping experience for our customers. As a key member of our team, you will be responsible for interacting with all customers in a friendly and professional manner.

Key Responsibilities:
  • Welcome all customers with genuine enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customer's needs.
  • Use all systems to manage the customer flow and deliver a Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, Meeting the Needs & Being There for all customers, including operational checklist tasks and meeting emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.