Customer Service Representative

1 week ago


Ocoee, Florida, United States Westgate Resorts Full time
About Westgate Resorts

We are a world leader in the timeshare and hospitality industry, offering a diverse range of vacation experiences across the country. Our goal is to provide affordable and memorable vacations for families, while maintaining exceptional customer service.

Job Description

This role involves communicating with timeshare owners and internal customers, providing assistance with contract document signing, payments, and account information. The successful candidate will be responsible for verifying sales proposals, ensuring timely completion of documents, and troubleshooting minor computer issues independently.

Key Responsibilities
  • Handle customer inquiries and provide assistance with contract document signing.
  • Verify sales proposals from internal customers to ensure accuracy.
  • Communicate with customers via phone, email, and letter regarding outstanding documents.
Requirements and Qualifications
  • High school diploma or equivalent required.
  • 6 weeks of paid training provided.
  • Fluency in English language required; bilingual in Spanish and/or Portuguese helpful but not required.
Benefits and Perks
  • Competitive salary: $50,000 - $65,000 per year.
  • Paid Time Off (PTO) - vacation, sick, and personal days.
  • Comprehensive health benefits - medical, dental, and vision.


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