Support Specialist
7 days ago
Hiring a talented Support Specialist - Customer Experience at Hydroflex America, Inc. to handle diverse customer inquiries and drive satisfaction.
About the Position:
- Process and manage customer complaints and inquiries in a professional manner.
- Ensure seamless communication between customers and internal teams regarding product information and availability.
- Collaborate with the purchasing department to guarantee efficient order fulfillment.
- Work closely with the Quality Assurance team to identify and resolve technical issues.
- Engage in proactive customer support by participating in social media conversations and soliciting customer feedback.
- Analyze customer responses to continually improve support strategies.
- Communicate project updates and new service offerings to customers.
- Maintain accurate customer records within our ERP system.
Key Qualifications:
- Minimum 3-5 years' experience in providing international customer support.
- Demonstrated ability to understand and fulfill unique customer needs.
- Outstanding communication, organizational, and analytical skills.
- Able to thrive in a fast-paced environment while maintaining attention to detail.
- Proficiency in MS Office applications, particularly Excel.
Benefits Package:
- Competitive base salary ($52,000-$62,000 annually), with room for performance-based increases.
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