Support Specialist

7 days ago


Tomball, Texas, United States Hydroflex America, Inc. Full time
Customer Support Opportunity

Hiring a talented Support Specialist - Customer Experience at Hydroflex America, Inc. to handle diverse customer inquiries and drive satisfaction.

About the Position:

  • Process and manage customer complaints and inquiries in a professional manner.
  • Ensure seamless communication between customers and internal teams regarding product information and availability.
  • Collaborate with the purchasing department to guarantee efficient order fulfillment.
  • Work closely with the Quality Assurance team to identify and resolve technical issues.
  • Engage in proactive customer support by participating in social media conversations and soliciting customer feedback.
  • Analyze customer responses to continually improve support strategies.
  • Communicate project updates and new service offerings to customers.
  • Maintain accurate customer records within our ERP system.

Key Qualifications:

  • Minimum 3-5 years' experience in providing international customer support.
  • Demonstrated ability to understand and fulfill unique customer needs.
  • Outstanding communication, organizational, and analytical skills.
  • Able to thrive in a fast-paced environment while maintaining attention to detail.
  • Proficiency in MS Office applications, particularly Excel.

Benefits Package:

  • Competitive base salary ($52,000-$62,000 annually), with room for performance-based increases.


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